Offer summary

Qualifications:

High School diploma or GED required., At least one year of office, clerical, or customer service experience., Preferred experience includes one year in a call center and in the financial industry, particularly with student loans or collections., Bilingual in Spanish and English is a plus..

Key responsibilities:

Make outbound calls to counsel students on managing their student loans.

Communicate with borrowers about their responsibilities and consequences of default.

Maintain accurate documentation of borrower accounts and update loan statuses.

Participate in work group activities to improve processes and solve problems.

Job description

ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in Minneapolis, ECMC Group and its family of companies provide financial tools and services, as well as funding for innovative programs to help students achieve their academic and professional goals.

ECMC Group is seeking motivated, high-energy individuals to provide exceptional customer experiences for our clients. The Student Loan Counselor role involves making outbound calls to communicate with clients about their federal student loans, gathering information, and providing repayment option details to borrowers throughout the loan lifecycle. The position offers competitive pay, paid time off, learning and development opportunities, bonus programs, among other benefits.

Essential Duties and Responsibilities

Makes outbound calls to students and references to counsel them on options to manage student loans and to keep/bring loans to a current status through payment, forbearance or deferment
Communicates by telephone and/or in writing/email to borrowers to inform them of their responsibilities and the consequences of default
Receives predictive telephone dialer system transfers and handles them within required measures
Maintains clear, concise, and accurate documentation of borrower accounts, including all contact made and received
Maintains current and accurate knowledge of laws and regulations affecting the repayment of student loans, including the consequences of default, and the various payment/deferment options available to borrowers
Updates loan status on Loan Tracker
Conducts internet/social media searches to locate new contact information for student loan borrowers
Participates in work group activities to solve problems or improve processes
Performs other related duties as assigned

Required Qualifications

High School diploma or GED
At least one year office/business, clerical or customer service experience

Preferred Qualifications

1 year experience working in a call center
1 year working in financial industry, including student loans, collections and/or banking
Bilingual in Spanish and English

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hourly rate for this position is $18.00 per hour.

ECMC Group also provides benefits for part time employees:

Financial benefits: Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential following 1 year with at least 1,000 hours of service, paid time off accrual and commuter subsidy.
Education benefits: Tuition reimbursement up to $5,250/year pre-tax for approved programs and student loan payment reimbursement up to $2,400/year.

Required profile