Offer summary

Qualifications:

Excellent verbal and written communication skills in English., Strong customer service orientation with a professional phone presence., Demonstrated ability to manage multiple projects simultaneously., Proficiency with business software and ability to quickly learn new systems..

Key responsibilities:

Guide solar installation projects through various stages of completion, ensuring smooth progression and timely delivery.

Serve as the primary point of contact for customers, providing updates and gathering necessary information to advance projects.

Manage and update project pipeline status using specialized software systems.

Coordinate with internal teams to ensure project milestones are met and documented.

Job description

This is a remote position.

Schedule:

Monday to Friday 8am to 5pm Chicago time
Client Timezone: US Time Zone (CST)

Client Overview

Join a forward-thinking renewable energy company at the forefront of the solar revolution. This growing organization is dedicated to making sustainable energy solutions accessible to homeowners across the United States. With a strong focus on customer satisfaction and efficient project delivery, they’re transforming the residential solar industry through innovative approaches to energy solutions and customer service.

Job Description

Step into an exciting role where you’ll be instrumental in driving the solar energy revolution forward. As a Pipeline Management Assistant, you’ll be the vital link between customers and our solar installation teams, ensuring smooth project progression from initial consultation to final installation. This position offers a unique blend of customer service excellence and project management, allowing you to develop valuable skills while contributing to environmental sustainability. You’ll work with cutting-edge systems and tools while helping homeowners transition to clean, renewable energy solutions.

Responsibilities

Guide solar installation projects through various stages of completion, ensuring smooth progression and timely delivery
Serve as the primary point of contact for customers, providing updates and gathering necessary information to advance projects
Manage and update project pipeline status using specialized software systems
Make outbound calls to customers using provided US-based phone system to collect information and coordinate project details
Handle incoming customer inquiries via phone and text, providing professional and informed responses
Coordinate with internal teams to ensure project milestones are met and documented
Process and organize project documentation to maintain accurate records
Identify and resolve potential bottlenecks in the project pipeline
Support additional administrative tasks to ensure efficient project flow

Requirements

Excellent verbal and written communication skills in English
Strong customer service orientation with a professional phone presence
Demonstrated ability to manage multiple projects simultaneously
Proficiency with business software and ability to quickly learn new systems
Detail-oriented with excellent organizational and time management skills
Ability to work independently while maintaining strong team communication
Comfortable with making outbound calls and managing customer relationships
Reliable internet connection and quiet work environment
Availability during US business hours
Previous experience in customer service, sales support, or project coordination preferred