Offer summary

Qualifications:

College degree attained or graduating within the next 12 months., Strong English verbal and written communication skills., Self-managed with strong problem-solving abilities., Passion for learning about telephony services and Microsoft 365 cloud services..

Key responsibilities:

Implementing call analytics and voice solutions through Microsoft Teams.

Participating in the onboarding process for new customers.

Providing IT support to client administrators and end-users.

Collaborating with team members to ensure customer success and handling ticket requests.

Job description

This is a remote position.

Are you a soon to be graduate, looking for real world professional experience?
Passionate about the fast pace of innovation in this field, including cloud computing, support services and Microsoft 365?
Do you enjoy learning in a high-performance environment?

At Team Venti we check all those boxes and more. We are in search of top students who have the attitude and aptitude to take their classroom learning into the real world. Team Venti is one of the leading Microsoft cloud partners in the Americas and we have an opening for a Microsoft Unified Communications Intern. Team Venti interns participate in an accelerated six-month mentorship program that allows them to experience professional life via working on our Unified communications team the tasks assigned are critical to our clients´ success.

Who we are:

We are located in Austin, Texas, with an international presence in countries such as Canada, Mexico, USA among others, helping our clients achieve successful business outcomes through the smart implementation and support of Microsoft Cloud offerings.

On a day-to-day basis you will be:

Implementing our call analytics and voice solutions through Microsoft Teams
Participating in the onboarding process for new customers
Testing and creating new products and services for customers
Giving IT support to client administrators and end-users, focusing on Teams phone services, support and configuration changes. Communication may be through phone, email or chat.
Collaborating with other team members to ensure customer success before and after sales.
Handling ticket requests.

Working hours: office hours Monday to Friday (8AM-5PM CST).

This is a full-time paid internship with flexible working hours.

You must be able to work from home and have a computer and headset in good working order.

Requirements

College degree already attained or students graduating within the next 12 months.
Strong English verbal and written communication skills
Self-managed
Possesses strong problem-solving and technical leadership skills
Passion for learning
The position is mainly to learn about telephony services and other apps through Microsoft Teams, like Call Analytics, Contact Center, SMS; but also learn about Microsoft 365 cloud services.

No experience is required but it would be nice to have any experience with cloud technologies or technical support.