Offer summary

Qualifications:

2-4 years of experience in customer-facing roles such as customer service or account management., Deep working knowledge of HubSpot or Go High Level, Slack, and Calendly., Strong problem-solving and communication skills in English., Detail-oriented, highly organized, and proactive with a results-driven approach..

Key responsibilities:

Serve as the primary point of contact for clients, ensuring effective communication.

Build and maintain strong, long-term client relationships while managing expectations.

Create support materials and collaborate with internal teams for service delivery.

Monitor client satisfaction and identify opportunities for improvement.

Job description

Job Title: Customer Success Manager
Location: Remote (EST Time Zone)
Salary Range: up to 1800 USD + Bonus

Work Schedule: Monday - Friday, 9:00 AM to 6:00 PM (EST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

About the Company:

We represent a growing podcast production and management firm that provides B2B service providers with an outsourced, turnkey solution. Through a proprietary process, they consistently fill podcast guest pipelines and efficiently distribute content in multiple formats for business development and client acquisition.

Position Overview:

We are seeking a dedicated and proactive Customer Success Manager to join our team. This role is crucial in ensuring clients receive outstanding service and support throughout their journey. You will be the face of our operations for clients, helping them thrive and optimizing their podcasting success.

Key Responsibilities:

Serve as the primary point of contact for clients, ensuring clear and effective communication.
Build and maintain strong, long-term client relationships.
Understand client needs and tailor solutions to meet objectives.
Manage client expectations proactively, addressing concerns early.
Use HubSpot CRM to manage tasks and guest communications.
Create support materials such as onboarding videos (Loom-style), SOPs, software descriptions, newsletters, and visual aids.
Collaborate with internal teams to ensure on-time, successful delivery of services.
Monitor client satisfaction and identify opportunities for improvement.
Confidently and respectfully call out issues with clients or internal teams when needed.
Solicit testimonials and referrals to drive client advocacy.

Qualifications:

2-4 years of experience in customer-facing roles (customer service, coaching, consulting, account management, etc.).
Deep working knowledge of HubSpot or Go High Level, Slack, and Calendly.
Familiarity with Zapier and process automation.
Comfort with technology tools to boost productivity and client satisfaction.
Detail-oriented, highly organized, and process-driven.
Proven ability to manage multiple client accounts at once.
Strong problem-solving and communication skills in English.
Proactive, self-starting attitude with a results-driven approach.
Fast learner with demonstrated ability to master new tools and processes quickly.
Excellent communicator with the ability to engage confidently and clearly -- high energy is a plus.

Nice-to-Haves: