Offer summary

Qualifications:

High School diploma or GED equivalent., Experience in a fast-paced environment with measurable response quality., Preferred experience in home health or hospice settings., Customer-facing sales experience is a plus..

Key responsibilities:

Serve as the first line of customer service for internal and external customers.

Respond to electronic referrals within specified time requirements.

Document patient referrals and ensure compliance with coverage criteria.

Coordinate with care centers and communicate pertinent patient information.

Job description

Overview

Are you looking for a rewarding career as a Electronic Referral Specialist (Remote)? If so, we invite you to join our team at Amedisys, one of the largest and most trusted home health and hospice companies in the U.S.

Attractive pay

Hourly rate between $20.00 - $21.00 (based on experience)

Schedule

Saturday and Sunday (9:30am - 7:30pm)

Please note: Benefit eligibility can vary by position depending on shift status.

To participate, you must be enrolled in an Amedisys medical plan.

Responsibilities

Serves as the first line of customer service for external and internal customers.
Professionally responds through electronic referral platforms within the specified time requirements.
Meets assigned key performance indicators (KPIs).
Receives and documents patient referrals to home health services through electronic referral systems, ensuring compliance with applicable coverage criteria.
Coordinates with care centers on ability to staff electronic referrals.
Provides the appropriate information from the e-referral system to the intake coordinator to ensure complete referral information.
Communicates pertinent patient information to the care center team.
Communicates and follows up with Business Development regarding pending admissions or as directed by director of operations.
Performs other duties as assigned.

Qualifications

High School diploma or GED equivalent.
Experience working in an environment where timeliness and quality of response were measured and impacted business results.
Home health or hospice experience preferred.
Experience in customer facing sales preferred.

Our compensation reflects the cost of labor across several U.S. geographic markets and may vary depending on location, job-related knowledge, skills, and experience.

Amedisys is an equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic.

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