Offer summary

Qualifications:

High school diploma or equivalent; some college preferred., Experience in Home Health or Hospice operations is preferred., Must possess effective communication skills and be detail-oriented., Knowledge of medical terminology and EMR systems is strongly desired..

Key responsabilities:

Provide administrative support for referral entry and scheduling.

Resolve issues in processing patient referrals quickly and accurately.

Assist branch leaders with training on intake processes and follow-up audits.

Maintain confidentiality and provide excellent customer service to clients and team members.

Job description

The Weekend Intake Support Coordinator serves as an administrative support in the back office of the organization. The Weekend Intake Support Coordinator provides support to branch leaders in referral entry, scheduling, workflow issues, insurance verification, for all service lines.

This is a Remote Position.

Due to the nature of the position: Home Health/Hospice Intake is Required

Hours: 29 Hours a week. Part-Time. No Benefits.

Friday - 4pm to 9 pm

Saturday/Sunday - 7am to 7pm

Job Qualifications

Education:

High school diploma or equivalent
Some college, or higher education is preferred

License/Certification:

Current Driver’s License
Reliable transportation and valid auto liability insurance

Experience:

Home Health and/or Hospice operations or logistics experience preferred
or more years in a healthcare intake or clinical setting, Home Health or Hospice preferred

Knowledge and Skills:

Must be organized, detail-oriented, and possess effective communication skills.
Must be capable of prioritizing and handing multiple tasks of critical important and function well in an atmosphere of stress.
Possess knowledge of medical terminology within Home Health or Hospice
Must provide excellent customer service to clients and maintain professionalism.
Knowledge of the EMR Home Care Home Base strongly desired.
Knowledge of Intake/Referral platforms preferred.
Ability to communicate with multiple agency staff effectively and clearly, while executing daily tasks.
Must maintain the privacy and confidentiality of all staff and clients in line with HIPAA standards.

Essential Functions:

Quickly and accurately resolve issues in processing patient referrals for home health and/or hospice.
Review and process intake workflow each day, accurately and timely.
Follows all procedures as outlined in Standard Operating Procedures (SOP).
Works within the policies as defined by Traditions Health.
First responders to phone calls from branch leaders requesting assistance with referral entry.
Follow-up audit review for accuracy of entry for all weekend referrals.
Identify Learning and Development opportunities and assist with providing training to branch leaders regarding intake processes.
Provide excellent customer service to patients/family, team members and other health care professionals
Demonstrate commitment, professional growth and competency.

Traditions Health is highly invested in not only your overall health, but also your future. This is reflected in the benefits we provide and the opportunities we make available to our employees. Benefits (Full-time or Part-time with Benefits) for eligible employees include: *This position has no benefits*

Full range of health insurance-medical (BCBS with 3 medical plan options), dental & vision.
Health Savings Account with employer contribution
Company sponsored life insurance
Supplemental life insurance
Short and long-term disability insurance
Accident & Critical Illness
Employee Assistant Program
Generous PTO (that increases with your tenure)
401(k) Retirement Plan with Employer Match
Mileage reimbursement
Continuing education opportunities
Performance incentive program

Traditions’ Health aspires to maintain a market competitive, internally equitable, and performance-based rewards program in order to attract, retain, and motivate employees. This philosophy includes to pay commensurate with experience, skills, competencies, and individual performance.

Equal Employment Opportunity:

Traditions Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination of any kind based on race, color, sexual orientation, national origin, disability, genetic information, pregnancy or any other legally protected characteristic.

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