Offer summary

Qualifications:

Fluency in both English and Spanish (written and verbal) is essential., 4-7 years of experience in administrative roles, preferably in the automotive or RV industry., Strong organizational and time management skills are required., Proficiency in using various software systems and excellent communication skills are necessary..

Key responsabilities:

Create detailed estimates for RV repairs based on technician assessments.

Communicate with clients in both English and Spanish to handle inquiries and provide updates.

Coordinate and manage appointment schedules for customers and mobile technicians.

Support the owner and operations manager in day-to-day business operations.

Job description

This is a remote position.

Schedule: Aligning with Miami business hours (9 AM to 6 PM EST)

Client Timezone: EST (Eastern Standard Time)

Client Overview

Join a thriving mobile RV repair service based in vibrant Miami, Florida. Our client is revolutionizing the RV maintenance industry by bringing expert technicians directly to customers’ locations. With a diverse clientele and a reputation for excellence, this company is seeking a detail-oriented professional to support their fast-paced operations. As a key member of the team, you’ll play a crucial role in ensuring smooth communication between technicians and customers, managing essential back-office tasks, and contributing to the company’s continued growth and success.

Job Description

We’re seeking a highly organized and bilingual lead to become the backbone of our client’s mobile RV repair operations. In this dynamic role, you’ll be the vital link between skilled technicians and a diverse customer base, managing crucial back-office tasks that keep the business running smoothly. Your exceptional communication skills in both English and Spanish will be put to great use as you interact with clients, create detailed repair estimates, and coordinate schedules. This position offers an exciting opportunity to grow with a fast-paced company, allowing you to make a significant impact on day-to-day operations while honing your skills in customer service, project management, and administrative support.

Scope

40 hours per week

Remote work with the ability to align with Miami business hours (9 AM to 6 PM EST)

Collaborate with a team of technicians and management to ensure efficient operations

Handle confidential customer and business information with discretion

Contribute to improving administrative processes and customer experience

Access to company accounts and supplier platforms as needed, with appropriate security measures

Adapt to evolving business needs and take on additional responsibilities as required

Responsibilities

Create detailed estimates for RV repairs based on technician assessments

Research and source parts from various suppliers, including online platforms

Communicate with clients in both English and Spanish to handle customer inquiries, gather information and provide updates

Process warranty and insurance paperwork

Manage and process invoices for repair services

Coordinate and manage appointment schedules for customers and mobile technicians

Maintain and update the customer database with accurate information

Handle internal administrative tasks to support overall business operations

Prioritize and manage multiple tasks in a fast-paced environment

Support the owner and the operations manager in day-to-day business operations

Requirements

Fluency in both English and Spanish (written and verbal)

Has to be very detailed oriented, as well as being able to work under pressure with several tasks at the same time

4-7 years of experience in administrative roles, preferably in the automotive or RV industry (if no background in RV industry, willingness to learn about it)

Strong organizational and time management skills

Proficiency in using various software systems and ability to learn new tools quickly

Excellent communication and customer service skills

Excellent organizational and time management skills

Ability to work independently, manage multiple tasks simultaneously and make decisions with minimal supervision

Detail-oriented with a focus on accuracy in estimations and record-keeping

Outgoing personality and cultural fit with Latin American background preferred

Independent Contractor Perks