Patient Access Representative I - Emergency Department

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

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Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.    

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Representative, your responsibility is to deliver an exceptional experience to patients, from initial introduction to the final "goodbye." You will assist them with everything from registration and information gathering to payment collection and insurance verification. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic.

A caregiver in this position works remotely from 8:00AM - 5:00PM, with every other weekend and holiday requirements. 

A caregiver who excels in this role will:   

• Perform registration and obtain information about demographics, insurance, medical and financial.   
• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.   
• Function as a Super User and act as a resource for training of new caregivers.
• Provide registration and cash collection access in Epic.   

Minimum qualifications for the ideal future caregiver include:   

• High School Diploma/GED and two years of experience in a customer-facing role OR Associate’s Degree and one year of experience OR Bachelor’s Degree
• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year  
• Basic PC software application knowledge and ability to use multiple data systems  

Minimum qualifications for the ideal future caregiver include:   

• Experience in a call center

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/       

Physical Requirements:

• Ability to communicate and exchange accurate information. 
• Ability to perform work in a stationary position for extended periods.  
• Ability to work with physical records or operate a computer or other office equipment.  
• In some locations, ability to travel throughout the hospital system.  
• In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities