Offer summary

Qualifications:

Bachelor's degree in a technical or scientific field; MBA or advanced degree preferred., 5-8 years of project management experience, with at least 3 years in program management., Experience with 2-3 ServiceNow implementations across various modules like ITSM and CSM., Strong leadership, organizational skills, and familiarity with Agile and Waterfall methodologies..

Key responsabilities:

Lead the company's ServiceNow initiatives and drive transformative programs.

Manage a project management matrix organization of 7-10 individuals and ensure timely delivery of programs.

Communicate effectively with high-level executives and stakeholders to align on strategies and requirements.

Facilitate cross-functional workshops and drive change management efforts to enhance adoption of new capabilities.

Job description

Description

ServiceNow Program Manager-1099/Contractor

Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So, get ready to kickstart your career with a team that’s connected – connected by freedom.

Position Overview

ISG is looking for a ServiceNow Program Manager that will lead the client’s ServiceNow strategy and transformation initiatives.

Responsibilities

Seeking a Program Manager that will lead company's ServiceNow initiatives as it relates to driving transformative programs
This Program Management will be accountable for a project management matrix organization of 7-10 individuals
This identified Program Manager will thrive in a fast-paced environment, they will rally cross-functional teams, anticipate challenges, and seize opportunities to innovate
From steering ServiceNow success to shaping enterprise-wide strategies, they will be the go-to leader
Exceptional communication as you will present to high level execs w/in the organization (CEO, COO, CTO, etc.).
Experience and the soft skills to communicate a vision across IT and “the business”
Understand organizational needs and contribute to the ServiceNow strategy and roadmap and rally the crew to deliver programs on time, on budget, and beyond expectations
Dream big and craft program plans that tie ServiceNow magic to our business goals such as ITSM, ITOM, CSM, etc.
Scope out requirements with stakeholders
Manage risks, timelines, budgets, and resources like a pro
Drive the full program lifecycle for kickoffs, sprints, testing, go-lives, and victory laps that leave everyone cheering
Amp up adoption—work with change managers to get teams hyped and ready to roll with new capabilities
Lead change in communication efforts to include craft messages that spark excitement and clarity across all levels of the organization
Anticipate resistance to change and flip it into opportunity, using your influence to foster a culture of adaptability and growth
Track the report progress, metrics, and ROI to leadership with clarity, highlighting change success stories
Stay plugged into ServiceNow’s latest tricks and trends, bringing fresh ideas to keep us cutting-edge
Facilitate cross-functional workshops to align teams, break down silos, and ignite a shared vision for change
Act as a change evangelist by coaching leaders and project managers to lead by example and drive transformation from the top

Required Skillsets

This is a remote position based in the US with up to 10% travel
A minimum of 5-8 years in project management, with the last 3 years being in program management
2-3 ServiceNow Implementations; familiarity across all the modules
ITSM, CSM, SPM, SecOps
Strong experience with ServiceNow, from a PM Standpoint- CSM, ITSM
Experience working in both an Agile and Waterfall methodology environment
A strong ability to multi-task, from solving problems, and keeping a positive environment while under pressure
Strong Leadership -this candidate should be equal parts of strategy and hype
Strong Organizational skills given they will be leading multiple programs and projects at the same time

Education

Bachelor of Arts or Science degree in a technical or scientific field
MBA or other advanced degree(s) desirable
PMP preferred
ITIL, and Agile certification desirable
ServiceNow certifications desirable

At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace, and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.

The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.

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