Sales Development Representative (ZR_22454_JOB)

This is a remote position.

Schedule:

• 40 hours per week
  
• Monday and Friday: 8AM to 12PM
  
• Tuesday, Wednesday, Saturday and Sunday: 8AM to 5PM (Includes 1 hour paid break)
  
• Thursday: Rest day
  
• Commissions will be provided for hitting targets

Client Timezone: Singapore Time (SGT)

Client Overview

Join a rapidly expanding education services provider that’s revolutionizing the way students learn in Singapore. This established organization operates multiple learning centers and is committed to providing exceptional service through innovative digital communication channels. As they continue to grow their digital presence, they’re seeking talented individuals to join their customer experience team.

Job Description

Step into an exciting role where you’ll be at the forefront of digital customer engagement, managing inquiries from prospective and current customers across multiple modern communication platforms. As a Sales Development Representative, you’ll leverage cutting-edge CRM technology to ensure swift, professional responses to customer inquiries, playing a crucial role in the organization’s growth. This position offers the perfect blend of autonomous work and team collaboration, with the flexibility of working remotely while being part of a dynamic, supportive environment.

Responsibilities

• Manage and respond to incoming customer inquiries through digital channels including WhatsApp and social media platforms
  
• Process and qualify new leads through the company’s advanced CRM system
  
• Deliver prompt, professional responses to customer questions and information requests
  
• Maintain detailed records of all customer interactions and follow-up requirements
  
• Collaborate with team members to ensure seamless coverage during shift transitions
  
• Execute established communication protocols while maintaining high service standards
  
• Generate and track customer interaction reports using digital tools
  
• Participate in regular team meetings and training sessions to enhance service delivery
  

Requirements

• Proven track record in digital customer support or lead management
  
• Strong proficiency in CRM systems and digital communication platforms
  
• Excellent written communication skills in English
  
• Ability to work rotating shifts including weekends and public holidays
  
• Demonstrated experience in managing multiple digital communication channels
  
• Self-motivated with strong independent work ethics
  
• Reliable high-speed internet connection and quiet home office setup
  
• Comfortable with video conferencing and digital collaboration tools (if needed)
  
• Strong attention to detail and ability to maintain accurate records
  
• Excellent time management and organizational skills
  
• Positive attitude and customer-first mindset
  

Independent Contractor Perks

• Permanent work-from-home
  

• Immediate hiring
  

• Steady freelance job