Offer summary

Qualifications:

1-3 years of experience in an administrative or customer service role, preferably in family-centered programs., Excellent verbal and written communication skills, adaptable to different audiences., Strong attention to detail and organizational skills, with a proactive approach to teamwork., Familiarity with professional software such as Google Sheets, Google Drive, and ticket management systems..

Key responsabilities:

Manage scheduling requests and changes for Medicare Coaches and Engagement Specialists.

Support the Care Activity Team by sourcing relevant information for member needs.

Monitor inbound Health Plan referrals and communicate follow-up needs to the Medicare Team.

Provide excellent customer support and contribute ideas for process improvements.

Job description

About Cleo:

Cleo is the only global, holistic family care platform supporting individuals throughout every life stage.

Whether individuals are growing their family; raising babies, children, or teenagers; caring for an adult loved one; doing both as part of the growing Sandwich Generation; or taking care of their own health, Cleo provides life-changing care for families and caregivers through all stages of life. Serving more than 200 clients with members in more than 70 countries, Cleo is proven to improve mental health and decrease burnout for members, all while maximizing cost savings. Cleo delivers evidence-based interventions to improve the health & wellbeing of the family unit, decrease caregiver burnout, increase productivity, and reduce healthcare spend. Cleo has a total $84.7M investment led by top investors such as Transformation Capital, Glynn Capital, PruVen Capital, Gaingels, Greylock, NEA, and Felicis. We're a collaborative and motivated team, and now are looking for experienced and passionate team members like you to join us.

Title: Medicare Operations Coordinator

Overview:

Cleo is looking for a highly organized, proactive, and service-oriented individual to join our Medicare Member Operations team as a Medicare Operations Coordinator on a part-time, hourly basis (at least 4 days a week between the hours of 8am-8pm EST). In this role, you’ll play a critical part in supporting the day-to-day operations of Cleo’s Medicare care model. You'll ensure seamless coordination across member touch points by managing scheduling logistics, monitoring high-priority follow-ups, and supporting internal teams with timely information and ad hoc requests.

You’ll work closely with Medicare Coaches and Medicare Engagement Specialists to ensure every member interaction is thoughtful, timely, and aligned with their unique needs. The ideal candidate is someone who thrives in a fast-paced environment, excels at clear communication, and brings a solutions-oriented mindset to every task.

This role is perfect for someone who is passionate about operational excellence, customer support, and contributing to a mission-driven team focused on transforming the experience of aging.

Key Responsibilities:

Manage scheduling requests and scheduling changes from Medicare Coaches and Medicare Engagement Specialists to ensure sessions are coordinated accurately and promptly.

Support the operations and growth of the Care Activity Team (CAT) by sourcing accurate and relevant information to align with member needs.

Monitor inbound Health Plan referrals through the Medicare shared email inbox, missed member calls, and voicemails, and communicate high-priority follow up needs with the Medicare Team to ensure prompt outreach

Provide excellent customer support to families and experts.

Provide high quality internal customer service to cross-functional teams.

Identify and contribute new ideas for how to improve processes for all involved.

Support the Medicare Member Operations team with other ad hoc needs as they arise.

Qualifications:

1-3 years experience in an administrative or customer service role. Bonus if you have experience with supporting family-centered programs.

Excellent verbal and written communications skills and the ability to tailor your voice to different audiences as needed

Exceptional attention to detail as it relates to logistics, customer service issues, and coordination

An ability to be organized, proactive, and to work cohesively as part of a team

A passion for building and maintaining great member experiences with a positive and motivated team approach, even under pressure

Comfort with professional software such as Google Sheets and Google Drive, ticket management systems such as Front App, chat-based team collaborative apps such as Slack, and experience using Google Calendar in a professional environment

Background in and/or passion for working in health services related to government healthcare programs or insurance.

#LI-Remote

We don’t believe in perfection – we believe in passion, interest, and will – so don’t let a lack of experience or skill in one area listed above deter you from applying.

Cleo is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Pay Transparency: The base rate for this position is $20-25 per hour for 20-25 hours per week. Additional benefits include health insurance (medical, dental, and vision), 15 paid holidays, 5-day winter break, accrued vacation time, sick time, 16 weeks paid parental leave, 401(k) plan, disability insurance, life insurance, wellness perks, and more.

You must be based in the U.S. and authorized to work in the U.S. without employer sponsorship. Please be advised that Cleo does not provide employment-based visa sponsorship for this position at this time.

Cleo is currently accepting applications from candidates for this role residing in the following states: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Virginia, Wisconsin.

SF FAIR CHANCE ORDINANCE Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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