Customer Care Specialist (ZR_22480_JOB)

This is a remote position.

Schedule:

• Part-time (20 hours per week minimum)
  

Client Timezone: Brisbane, Australia (AEST)

Client Overview

Join a rapidly expanding global e-commerce brand in the premium equestrian market space. This innovative company has secured partnerships with leading national retail chains in Australia and is now preparing for exciting expansion into the US market. Currently undergoing a strategic rebrand, this business has established itself as a trusted name in the equestrian community over the past decade, shipping premium products worldwide from their Australian headquarters.

Job Description

This is an exceptional opportunity to join a dynamic team during a transformative period of growth and rebranding. As the Customer Care Specialist, you’ll be the primary voice of the brand across digital channels, managing customer relationships and ensuring exceptional service delivery. You’ll work with modern e-commerce systems and be instrumental in shaping the customer experience during an exciting phase of international expansion. This role offers the perfect blend of autonomous work and team collaboration, with the potential to grow alongside a rapidly scaling business.

Responsibilities

• Serve as the primary point of contact for customer inquiries through email and live chat platforms
  
• Manage and respond to customer messages across social media channels
  
• Handle shipping-related queries and coordinate with shipping providers to resolve delivery issues
  
• Provide proactive updates to customers regarding order status and shipping information
  
• Process and track customer orders through the Shopify platform
  
• Maintain response time standards and ensure no customer inquiry goes unanswered
  
• Collaborate with the warehouse team to ensure seamless customer service
  
• Contribute to the development of customer service processes during the company’s expansion phase

Requirements

• 2-3 years of demonstrated customer service experience
  
• Excellent written communication skills in English
  
• Proven experience with Shopify platform and order management
  
• Proficiency in Gmail and Google Workspace applications
  
• Strong attention to detail and problem-solving capabilities
  
• Experience in e-commerce customer support preferred
  
• Ability to work independently and manage multiple priorities effectively
  
• Comfortable working in a fast-paced, growing environment
  
• Available for minimum 20 hours per week
  
• Experience with international customers and shipping processes is a plus
  

Benefits

Independent Contractor Perks

• Permanent work-from-home
  
• Immediate hiring
  
• Steady freelance job