Offer summary

Qualifications:

Excellent verbal and written English communication skills with an emphasis on empathy and active listening., Strong skills in Microsoft Office, especially Word, for document creation and editing., Experience with Xero, Monday.com, and/or Outlook is required., Prior experience in customer service or legal administration is a plus..

Key responsabilities:

Manage inbound calls from individuals facing workplace disputes, offering empathetic and professional support.

Use AI tools to assist in documenting client stories and generating personal grievance documents.

Handle basic accounts administration tasks using Xero, maintaining accurate financial records.

Collaborate with legal consultants to ensure smooth case progression and information flow.

Job description

This is a remote position.

Job Highlights:

Contract type: Independent Contractor
Work Schedule: 20 hours per week (Flexible during client business hours)

Client Timezone: New Zealand Standard Time (NZST)

Client Overview

Join a dynamic and growing legal services firm specializing in employment disputes. Our client is committed to justice through a no-win, no-fee approach, providing vital support to individuals facing workplace challenges. They are at the forefront of legal-tech innovation, embracing cutting-edge AI technologies to enhance their services and streamline operations. This is a unique opportunity to contribute to meaningful work at the intersection of law, technology, and customer service.

Job Description

As an Admin Assistant, you will be a key player in delivering compassionate and efficient support to clients experiencing employment issues. Your role will combine legal administration, customer service, and tech-enabled document creation. You’ll be the first point of contact for individuals seeking help, providing guidance and empathetic support while ensuring smooth communication between clients and the legal team. If you're detail-oriented, tech-savvy, and eager to grow in a purpose-driven organization, we’d love to hear from you.

Key Responsibilities

Manage inbound calls from individuals facing workplace disputes, offering empathetic and professional support.
Explain the no-win, no-fee consulting arrangement clearly and confidently.
Use AI tools to assist in documenting client stories and generating personal grievance documents.
Convert verbal input into clear, concise, and well-structured written documents for legal consultants.
Handle basic accounts administration tasks using Xero, maintaining accurate financial records.
Support internal team members by managing administrative tasks and prioritizing effectively.
Collaborate with legal consultants to ensure smooth case progression and information flow.
Maintain client confidentiality and adhere to strict data protection protocols.

Requirements

Excellent verbal and written English communication skills, with a strong emphasis on empathy and active listening.
Ability to handle sensitive and emotionally charged conversations with care and professionalism.
Strong skills in Microsoft Office, especially Word, for document creation and editing.
High attention to detail and a strong sense of accuracy in preparing documents.
Ability to work independently in a remote environment, with strong time management.
Quick to learn and adapt to new software systems and AI tools.
Comfortable working flexible hours to suit client availability.
Experience with Xero, Monday.com, and/or Outlook is required.
Prior experience in customer service or legal administration is a plus.
A reliable internet connection and a quiet, professional home office setup are essential.

Benefits

Independent Contractor Perks:

Permanent work from Home
Immediate hiring
Steady Freelance Job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_22403_JOB

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