Offer summary

Qualifications:

Fluent in English and Spanish, both written and verbal., Strong interpersonal skills with an empathetic approach., Previous experience in healthcare or mental health settings preferred., Proficient in email systems and basic computer operations..

Key responsabilities:

Serve as the first point of contact for new clients seeking mental health services.

Handle incoming calls and emails with empathy and professionalism.

Maintain detailed records of client interactions and guide clients through the digital intake process.

Provide bilingual support and ensure HIPAA compliance in all communications.

Job description

This is a remote position.

Role Name: Bilingual Healthcare Administrative Assistant

Schedule:

Part-time (20+ hours preferred), during California business hours
Tuesdays and Wednesdays, Thursday (PST) 9am -4pm

Client Time zone: Pacific Time (California)

Client Overview

Join a forward-thinking mental health practice that’s dedicated to making a meaningful difference in people’s lives. This established California-based healthcare provider creates a supportive environment where clients can begin their wellness journey with confidence and trust. With a focus on compassionate care and accessibility, this practice stands out for its commitment to both client comfort and professional excellence.

Job Description

Take on a pivotal role as the first point of contact in a dynamic mental health practice, where your warm, professional presence will help individuals take their first steps toward wellness. This position combines administrative expertise with meaningful client interaction, allowing you to make a real difference in people’s lives while working with a dedicated healthcare team. You’ll utilize both your bilingual skills and customer service expertise to create a welcoming, supportive environment for clients reaching out for mental health services. This role offers the perfect blend of administrative coordination and impactful client care, all while working remotely with a respected healthcare provider.

Responsibilities

Create a welcoming, supportive environment as the first point of contact for new clients reaching out for mental health services
Handle incoming calls and emails with empathy and professionalism, guiding potential clients through their initial contact with care and patience
Maintain detailed records in the practice’s call log system, ensuring accurate documentation of all client interactions
Guide clients through the digital intake process, providing technical assistance and alternative options when needed
Collect and securely document essential information, including insurance details and basic client data
Coordinate with the internal team to ensure smooth handoff of completed client information
Provide bilingual support in both English and Spanish, ensuring clear communication with all clients
Maintain strict confidentiality and HIPAA compliance in all communications and record-keeping

Requirements

Fluent bilingual skills in English and Spanish (written and verbal) required
Strong interpersonal skills with a naturally empathetic and patient-focused approach
Professional appearance and demeanour (photo will be featured on company website)
Previous experience in healthcare or mental health settings preferred
Demonstrated ability to maintain confidentiality and follow HIPAA guidelines
Excellent communication skills and phone presence
Proficiency with email systems, basic computer operations, and CRM software
Reliable internet connection and quiet home office environment
Availability during California business hours
Commitment to maintaining a nurturing, professional demeanour in all client interactions