Offer summary

Qualifications:

Strong organizational skills and attention to detail., Experience with patient file management and healthcare documentation., Proficiency in using digital tools like OneDrive and Outlook., Ability to manage multiple tasks and communicate effectively with clients and staff..

Key responsabilities:

Maintain and update patient files and records accurately.

Manage and track various referral processes and ensure compliance with guidelines.

Assist with billing and invoicing for healthcare services.

Handle general administrative tasks including email management and data entry.

You deserve nothing but the best when it comes to hiring virtual assistants. That's why we've carefully handpicked top-level professionals from the Philippines, ensuring that only the most accomplished individuals join our elite team.Imagine having access to a talented pool of virtual assistants who provide unparalleled support for your business. Whether you need assistance on a part-time or full-time basis, our vetted professionals are here to cater to your every need. From managing your calendar and handling administrative tasks to executing strategic plans and providing exceptional customer service, our virtual assistants bring professionalism and experience to every task they undertake.But what sets Virtual Coworker apart is our dedication to long-term partnerships. We aren't interested in short-term fixes; instead, we focus on finding the perfect match between businesses and virtual assistants for sustained success. By fostering strong relationships built on trust, communication, and professionalism, we ensure that your business flourishes.

Job description

• Patient File Maintenance: Deactivate inactive patients, correctly flag patient types, and ensure complete records with contact details, medical information, and updated forms.

• EPC Referral Management: Audit active EPC referrals for validity, track expiry dates, flag issues, and notify patients about renewals.

• DVA Referral Management: Confirm and track DVA referrals, notify patients, request and submit EOC reports, provide regular updates, and ensure session usage and White Card treatments comply with guidelines.

• NDIS Plan Management: Audit service plans for completeness, upload documents, track expiries, and report inconsistencies.

• Session & Class Tracking: Cross-check session usage, reconcile billing, report low session counts, and assist with renewal reminders for EPC, DVA, and group classes.

• Referral Processing: Manage all incoming referrals, upload and code them in Zanda, create appointment packs, and notify GPs and patients.

• Compliance & Staff Documentation: Track staff certifications and renewals, and support B2B contract management.

• Billing Support: Assist with end-of-day invoicing for various providers and reconcile session delivery.

• Inbox & Enquiry Management: Monitor clinic emails, respond to general inquiries, and escalate urgent issues.

• General Admin Support: Perform data entry, track tasks, and manage digital files using OneDrive, Outlook, and task management systems.

Required profile