Business Process Generalist

Our New York client is a global hospitality company.

What You'll Do

As a business process expert, you will be responsible for advancing the planning and execution of programs and work closely with the PMO and facility management team ensuring key deliverables are executed within the hospitality department. You will work closely with cross-functional program teams to analyze existing processes, identify improvement opportunities, and lead initiatives to streamline operations and enhance overall.

Key Responsibilities

• Facilitate discussions to progress the event planning activities within the framework of a large, complex program.

• Lead process design/redesign initiatives to optimize workflows and drive standardization and continuous improvement across the program.

• Develop and maintain a comprehensive playbook detailing event-specific strategies, operational procedures, and hospitality protocols.

• Facilitate knowledge-sharing sessions and workshops to hit key milestones, deliverables and ensure the transfer of critical insights and lessons learned.

• Collaborate with stakeholders at all levels to understand business requirements and identify (and prioritize) process improvement opportunities.

• Conduct thorough analysis of existing business processes being used using tools such as process mapping, value stream mapping, and data analysis.

• Work closely with cross-functional teams to implement process redesign initiatives, ensuring alignment with business objectives and requirements.

• Establish and monitor key performance indicators (KPIs) to measure the effectiveness of process improvement initiatives.

• Act as a change agent by driving adoption of new processes and fostering a culture of continuous improvement throughout the program.

• Stay updated on industry trends, innovations, and changes in the sport and hospitality landscape.
  
  

You Have These

• Hans on experience of MS Office, Lucidchart preferably within facility managment

• Expertise in process analysis methodologies such as Lean Six Sigma

• Excellent project management skills, with the ability to effectively prioritize tasks and manage multiple projects simultaneously.

• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and influence stakeholders at all levels.

• Proficiency in process modeling tools such as Visio, amd Lucidchart

As an equal opportunities employer, we are committed to fostering a diverse and inclusive environment. We encourage applications from all qualified individuals, regardless of race, gender, disability, age, sexual orientation, religion, or any other characteristic protected by law.