Offer summary

Qualifications:

Fluent in English and Spanish., Recent university graduate, aged 18-27., Strong communication skills and empathy., Ability to multitask and adapt in a fast-paced environment..

Key responsabilities:

Support clients via chat, email, and virtual calls.

Meet customer service KPIs for response time and satisfaction.

Identify and report customer issues to the development team.

Continuously learn about tech updates and improve platform performance.

Job description

ABOUT INEVENT
InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers.

WHO WE ARE
InEvent is a remote event tech company with InEventers in over 13 different countries, speaking together more than 27 different languages. We are a global team. InEventers are a unique team, with a shared Vision of growth and Values. We allow you to be yourself, and we encourage open communication. The most important thing here is not your experience, but your curiosity and passion to learn and grow with us!

ABOUT THE ROLE
InEvent is launching a one-year Graduate Take-Off Program for recent graduates from all around the world. The program aims to provide candidates with practical training and skill development opportunities needed to identify potential areas of strength and establish a professional foothold. You gain hands-on experience and develop skills that are in demand in the job market while also contributing to the overall goal of our company. The fantastic part of this is that you get paid while learning and developing these skills!!!!

The program will run for 40 hours per week during the course of the year and will be fully remote! At the end of the program, you could get the opportunity to work on a full-time basis with us at InEvent! How amazing is that?

We are open to speaking with you if you:

Speak fluent English;
Are within the ages of 18 - 27;
Is a fresh graduate from university;
Can multitask and balance working for 40 hours per week without interruptions;
Are resilient with a positive can-do attitude;
Understand the need to #keeplearning;
Own a personal computer and a stable internet connection.

CUSTOMER SUCCESS INTERN (SPANISH SPEAKING)

We look for people who are passionate about customer experience and nurturing relations! Your daily goal will be to WOW InEvent's users with your guidance and support, always staying connected with your team. Your experience is not the most important factor here, but your will to learn and make it happen!

RESPONSIBILITIES

Support InEvent clients via chat support, emails, and virtual calls with high energy and active listening.
Meet CS KPIs of response time, average handling time, and Customer Satisfaction (CSAT) on all queries;
Identify issues with customers, investigate queries, and report issues and/or potential improvements to InEvent’s development team;
Learn continuously about tech and platform updates;
Work with team members to test and improve performance using the platform;
Become a subject matter expert (SME) on the InEvent product.

PRE-REQUISITES

Fluent English to communicate in writing and voice with customers around the world;
Fluency in Spanish languages;
Experience with Customer Success or similar;
Experience in a SaaS or tech company;
Outstanding communication skills and empathy;
Flexibility and adaptability to service multicultural customers;
Very (very) resilient to learn continuously in a startup!

Additional benefits:

10 days allocated PTO as soon as you start;
Birthday gifts;
Join our happy hour celebrations;
Participate in team challenges and win fantastic prizes;
Grow your professional network.

PS: Candidates are required to own a personal computer and a stable internet connection
PLEASE SUBMIT YOUR APPLICATION RESPONSE AND RESUME IN ENGLISH.

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