IEFP Internship - Customer Adoption Automotive Engineer (French Fluent)

IEFP Internship - Customer Adoption Automotive Engineer 

(French Fluent)

(f/m/d)

Your contribute to a #zerodowntimefuture

As a Customer Adoption Engineer, your mission will be to support clients in successfully adopting predictive maintenance into their daily operations, using Stratio’s solutions.

Your mission

You will join the Customer Enablement team, whose purpose is to help clients integrate predictive maintenance into their operations.You will support the team in managing french-speaking customer accounts at various stages of their journey — from onboarding to long-term adoption.

As Customer Adoption Specialist you will

Client Support & Enablement

• Support onboarding activities for new clients, following Stratio’s Deployment approach.
• Help document key client information, such as stakeholders, fleet composition, and maintenance processes.
• Assist in planning and preparing customer meetings and follow-up communications.
• Monitor product usage and support the team in identifying opportunities for improving platform adoption.
• Identify and address customer sentiment to maintain high satisfaction levels.

Project Coordination

• Assist in organizing and documenting steering committee meetings.
• Support condition monitoring sessions by helping prepare failure analysis and usage reports.
• Collaborate with internal teams to ensure customer requirements are addressed effectively.

Platform Support

• Help manage client platform settings (user access, alerts, etc.).
• Support the triage of client requests and feature suggestions.
• Assist in maintaining a seamless and professional experience across the customer journey.

What we believe will help you succeed

Background:

• Academic background in Automotive or Mechanical Engineering;
• Availability for a full-time IEFP professional internship;
• Extra-curricular activities will be valued.
  

Skillset and mindset:

• Strong communication and interpersonal skills;
• Proactive, detail-oriented, and highly organized;
• Eagerness to learn and grow in a fast-paced, tech-driven environment;
• Comfortable using digital tools and learning new platforms;
• Team player with a client-centric mindset;
• Minimum B2 in English (Stratio’s Official Language); 
• C1/C2 in French (Must be able to work with French speaking customers).

What we offer

• A hands-on internship experience;
• A supportive team and mentorship to help you learn and grow;
• Potential for future integration into the company;
• Food Allowance of 10.20€ per working day;
• Health Insurance;
• Flexible Work Hours;
• 22 vacation days, plus up to 3 extra time off days according to your tenure;
• Hardware and software for a remote setup;
• Quarterly Events to discuss Strategy;
• Autonomy and Ownership Culture;
• Continuous feedback culture;
• Innovation Mindset;
• Career Acceleration.

Location

• This role can be performed Remotely in Portugal, or hybrid/office in Coimbra, Portugal.
• No matter the setup you choose we expect you to be available to meet us at our Coimbra office when needed.
• Expect that during the onboarding (first 2 to 3 months) to be working onsite one week per month in order to get to know the team and our operations.
  

 #LI-Remote 

What you can expect from the recruitment

• Screening call with HR
• 1st Interview (1h)
  HR and Hiring Manager
  We want to get to know you better and navigate through your experience, skills and motivation.
  
• Work Simulation Exercise
  Hiring Manager and Job Role Stakeholders
  Deep dive into your skills and assessment of your technical knowledge.
  
• Cultural Fit Interview (1h)
  HR Manager and one of our Founders
  Validate the cultural fit between you and Stratio and make sure you’re the person we’re looking for to help us build a #zerodowntimefuture.
  
• Hiring Proposal
• References may be required at any stage of the recruitment process.

About Stratio

Stratio is the World’s Leading Real-time Predictive Fleet Maintenance Platform. The company's proprietary technology combines large-scale processing with the latest machine learning techniques to prevent hundreds of thousands of breakdowns from happening every day, thus saving millions of people from the hassle of public transportation delays, postponed deliveries, or late arrival of essential goods.

Stratio’s platform enables zero downtime for 5 of the 10 largest transportation companies in the world and, in 2021, raised an investment of $12 million to boost leadership in predictive fleet maintenance. Fleet operators in Europe, North America, Asia-pacific, and Latin America trust Stratio’s technology to fully leverage the data under the hood to safeguard operations, and keep customers happy. Stratio’s technology has enabled transportation for 1.3 billion people so far.

We want inspiring individuals in our teams, where age, race, gender, sexual orientation, politics and religion do not matter, and seek to create a tolerant and open space for everyone. We thrive to provide an inclusive and trustworthy environment.

You can find our Culture Manifesto and more team information here.

Take the road with us!