Offer summary

Qualifications:

Minimum 2.5 years of proven experience in customer support or call center roles., Excellent verbal and written communication skills., Strong attention to detail and organizational skills., Prior experience in customer service is preferred..

Key responsabilities:

Answer incoming customer phone calls and assist with inquiries.

Follow up on voicemails and missed calls.

Respond to customer emails in a timely manner.

Log and track all customer interactions in the CRM system.

Job description

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Min 2.5 years Proven experience. Excellent verbal and written communication skills Comfortable and professional on the phone Strong attention to detail and ability to stay organized tasks simultaneously Prior customer service or call center experience is preferred

Core responsibilities:

Answer incoming customer phone calls and assist with questions, concerns, or service inquiries Follow up on voicemails and missed calls from overnight or off-hours Respond to customer emails in a timely and professional manner Log and track all customer interactions in the CRM system Resolve issues efficiently while maintaining a high level of customer satisfaction Identify recurring issues and provide feedback to internal teams Maintain an organized follow-up system to ensure no customer inquiry goes unanswered

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!

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