Offer summary

Qualifications:

Proven background in WAN/SDWAN service management with suppliers., Expertise in SD-WAN and SASE-based networks., Strong knowledge of LAN and WLAN technologies., Proficiency with Prisma Palo Alto firewalls and cloud protection..

Key responsabilities:

Assist the Service Manager in managing and running SDWAN services.

Lead troubleshooting sessions and conduct root cause analysis for issues.

Coordinate and participate in meetings with suppliers to ensure service delivery.

Oversee ongoing service delivery projects and manage planning and control activities.

emagine is a high-end business & IT consulting company challenging the way businesses leverage high-end expertise.Enabled by our vast network of expert consultants, we tailor our services to the unique needs of each business, powering progress, solving challenges, and delivering real results.As the world evolves, scalability becomes increasingly important in modern, technology-driven organizations. And it is around this critical need that emagine stands out with a unique business model and delivery capacity.With emagine, companies gain the flexibility needed to navigate and succeed in a complex and ever-changing technological landscape. Through a seamless and tailored delivery model, we help you scale your business.We help organizations across all industries and sectors; these are our services:• Team extension: Scale with dedicated consultants on time & material• Nearshoring as a Service: Leverage a fully scalable development department in Poland • Teams: Power up with a dedicated team to help you build, develop and execute your projects• Managed Services: Let us tailor and manage your projects, delivering on your specific requirements and needsemagine was founded in 1989 and has a long track record of delivering expertise and business impact for blue-chip companies across Europe.Today, we are 400+ permanent employees working from departments in 10 countries. Furthermore, we own three state-of-the-art nearshore centres in Poland and one offshore centre in India.With 40.000 experts in our network and 4500+ partnered consultants on active contracts, we currently help our 500+ clients worldwide with high-end expertise.

Job description

Job Title: WAN/SDWAN Service Manager

Location: Remote

Duration: 10-12 Months

Project Type: Contract Role

Position Overview:

Introduction And Summary

Job Description Summary

Assist the Service Manager in managing and running SDWAN services.

Role Nature: Combination of technical and administrative tasks.

Required Background: Proven background in WAN/SDWAN service management with suppliers.

Key Responsibilities

Network Design and Implementation
Performance Monitoring and Optimization
Security Management
Ticket Management: Handle and resolve tickets efficiently.
Troubleshooting: Lead troubleshooting sessions to resolve issues.
Problem Investigation: Conduct root cause analysis (RCA) and complete investigations.
Supplier Meetings: Coordinate and participate in meetings with suppliers.
Project Management: Oversee ongoing service delivery projects with suppliers.
Planning and Control: Manage planning and control activities.
Technical Fault Management: Address technical faults as needed.

Key Requirements

SD-WAN and SASE: Expertise in SD-WAN and SASE-based networks.
LAN/WLAN: Strong knowledge of LAN and WLAN.
Firewalls and Cloud Protection: Proficiency with Prisma Palo Alto firewalls and cloud protection.
IP Addressing: Experience in managing IP address pools.

Nice to Have

Computer Skills: Proficiency in using computers and ticket management tools.
Language Skills: Fluency in English (spoken and written); additional languages are a plus.

Other Details

Role entails remote collaboration with suppliers and technical stakeholders in an evolving service delivery environment.

Required profile