Map Analyst - Part Time

Job Summary:

JOB DESCRIPTION—MAP ANALYST

Location: Remote - US

Division: Ticketmaster

Contract Terms: Part-Time, up to 29- hours per week nights and weekends // noon to 8pm PST or 10am to 4pm EST

The Map Analyst is a producer of Ticketmaster’s Interactive Seat Maps (ISMs) and Seatmap Files (STMPs). The Map Analyst is a member of Maps Operations within Marketplace Support and will work with local and international market Business Operations teams and external clients to meet deadlines and ensure seat maps for all Ticketmaster events are produced and available before events go on sale. This is an international role, and the Analyst should be comfortable communicating across countries and time zones.

To build these interactive maps, the Map Analyst will use Ticketmaster’s proprietary tools, including Maps Studio, which is based on 3Ds Max. The Map Analyst will also need a basic understanding of Ticketmaster seating charts and the Ticketmaster transaction engine.

WHAT YOU WILL BE DOING

Work Management

• Shifts would vary by location and include weekends and/or evenings.
• Work with North American Maps Team, Global Hubs Teams, New Delhi Pods, Field Operations, and clients to ensure that map production remains on track
• Manage priorities and clear bottlenecks to map building across the business
• Produce ISM Maps using Maps Studio
• Produce seat inventory files using the Seatmap Tool
• Follow best practices for map appearance and consistency across domains
• Work with internal and external clients to get ISMs through the QA process
• Vet incoming submissions
• Quality Control for other analysts
• Problem-solving — focusing on TM event build best practices

Communication

• Work with Field Operations and clients in all Ticketmaster markets to ensure clean map submissions and fast and precise ISM builds
• Constantly iterate and improve processes, work with Product Managers to suggest new features and improvements for proprietary toolset

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• At least three years of experience using Computer-Aided Design (CAD) software; 3D Studio Max and AutoCAD experience preferred
• Strong design skills
• Strong oral and written communication skills in English (French or Spanish skills an asset)

YOU (BEHAVIOURAL SKILLS)

• Strong attention to detail
• Exceptional problem-solving ability
• Ability to work alone or in a very collaborative environment, depending on circumstance
• Organized, with a high level of attention to detail
• High level of initiative, self-motivated and conscientious.
• Strong sense of responsibility
• Ability to manage up and across
• Ability to prioritize and context change under intense time constraints
• Strong communication skills
• Excellent team-building skills to include immediate team members, internal departments, and clients
• As the demand for ISMs grow, this role is fundamental to the success of the Global business.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

• Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
• Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
• Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
• Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical

care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.