Backup Engineer

About Claranet

Founded at the beginning of the dot.com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries.

At Claranet, we’re experienced in implementing progressive technology solutions which help our customers solve their epic business challenges. We’re committed to understanding their problems, delivering answers quickly, and making a lasting impact to their business.

We are agile, focused and experienced in business modernisation. Our approach helps customers make genuine, significant shifts in their business strategy, to deliver financial savings, boost innovation, and create a resilient business. We continually invest in our people and the latest technologies, so our customers get peace of mind knowing that they have access to the best talent and services.

In the UK we have over 500 staff working in London, Gloucester, Warrington, Bristol, and Leeds, or as homeworkers.

Working for Claranet

Here at Claranet we pride ourselves on going the extra mile for and with our employees (yes, we really mean with). We offer an extensive benefits package that you can tailor to your needs, inclusive of a matching contribution pension scheme, healthcare, insurance, dental, discounted gyms and app supported benefit access.

But what we think makes us different is ‘Team Claranet,’ our dedicated internal part of the business that supports you with matters close to your heart. We proudly support local charities in each of our office locations, support employees with paid charity leave, organise key charity fundraising event per year and have a dedicated committee responsible for supporting employee’s fundraising efforts.

Claranet are one of the 10 founding members of TC4RE (Technology Community for Racial Equality.) Being a part of a group of leading UK technology organisations, we are dedicated to building a more diverse and inclusive workforce.

Our Vision

Our vision is to become the most trusted technology solutions partner; renowned for being the best and brightest, having lasting impact with our customers and delivering exceptional returns to our stakeholders.

Position Summary

Sitting within the Platform Engineering Backup team, this role is for an engineer with solid Backup experience. The role focuses on implementing, supporting, and monitoring Backup technologies. The primary technology is Veeam, so experience with Veeam is a key however multiple Backup technologies are in use. With the role comes training and opportunity to progress within the Backup technology field.

Role Mission

Claranet’s strategy is to build long-term, trusted relationships with its customers by delivering market-leading, integrated managed services. Our portfolio platforms, infrastructure and data centres are critical to our strategy and ensuring our customers have access 24*7*365. We are seeking a Backup Engineer who will be a key contributor to create stable and reliable platforms and ensure that technologies and services are running optimally and maximising synergy and efficiency across the technology landscape.

The Backup Engineer role is part of the Platform Engineering Practice in the Platforms and Data Centre department which sits within the Customer Experience and Managed Service function.

Objectives & Key Results

• Provide effective support, maintenance, monitoring, reporting and performance of Claranet Backup systems.

• Support in the deployment of Backup infrastructure for shared platforms and dedicated customer solutions.

• Be a technical expert in Backup technologies for supporting, managing, maintaining, and reporting on Managed Backup Services.

Duties and Responsibilities

Essential Roles & Responsibilities

• Participate in problem management on a day to day basis and during major incidents.

• Support in managing and enhancing existing Backup solutions.

• Act as an escalation point through expert knowledge. (Including on call as part of a rota)

• Undertake additional projects and support tasks as appropriate to the role.

• Maintain an in-depth knowledge of all vendor technologies relevant to Claranet platforms.

Position Specifications

Behavioural competencies – organisational and behavioural fit

• Enthusiastic and highly motivated.

• Desire to learn and progress within the company

• Ability to work under own initiative.

• Excellent organisational skills

• Excellent customer service skills

• Excellent communication skills

• Sound problem solving skills and attention to detail

• Excellent troubleshooting skills

Critical competencies – technical fit

• An excellent understanding and 3+ years’ experience with backup technologies

• Veeam v10/v11/v12 experience. Installation, setup, configuration, management, and reporting (Including Veeam Cloud Connect)

• Experience of Veeam on Azure or other Hyperscalers / public clouds

• Experience in using Veeam Agent for Windows and Linux

• An understanding of storage technologies

• Familiarity of VMware vSphere suite or other hypervisors

• Ability and drive to create and maintain up-to-date documentation (processes, Visio diagrams, Excel spreadsheets)

In addition, the following are highly desirable:

• Veeam VMCE certification (Veeam Certified Engineer)

• Experience with Veeam on Azure solutions or other Hyperscalers / public clouds