Offer summary

Qualifications:

Strong communication skills across all customer service channels, including email, text, and chat., Incredibly organized and driven towards excellence with a customer-first mindset., High degree of empathy, judgment, patience, and level-headedness., Prior experience on an e-commerce customer service team is a plus..

Key responsabilities:

Provide consistently magical customer service across all customer service channels.

Deliver and foster a culture of an excellent customer experience to build long-term loyal client relationships.

Know shipping, fulfillment, and returns procedures to process customer orders efficiently.

Share customer and product feedback with internal teams and gain exposure to different aspects of the business.

Job description

Who We Are:

Founded in 2009, Reformation is a revolutionary lifestyle brand that proves fashion and sustainability can coexist. We combine stylish, vintage-inspired designs with sustainable practices, releasing limited-edition collections for individuals who want to look beautiful and live sustainably. Setting an example for the industry, Reformation remains at the forefront of innovation in sustainable fashion—running the first sustainable factory in Los Angeles, using deadstock and eco fabrics, tracking and sharing the environmental impact of every product, and investing in the people who make this revolution possible. The brand has also established itself as a pioneer in retail innovation, developing an in-store tech concept that brings the best of its online experience to its physical doors.

We are a future focused organization committed to the belief that the problems facing our planet and society can be solved through innovation, common sense and education. Being naked is the #1 most sustainable option. We're #2.

Here at Ref, we put people first. We know that you can't innovate and do cool stuff without having everyone on board. So we work to create a culture where everyone feels like they belong and where their voices are truly valued. We build an inclusive culture together and make a real impact along the way.

Position Name: Seasonal Customer Love Associate (Remote: TX-based)

Reporting to the CL Team Lead, essential responsibilities include but are not limited to:

What You’ll Do:

Provide consistently magical customer service across all customer service channels
Deliver and foster a culture of an excellent customer experience through a customer-first mindset to build long-term loyal client relationships
Consistently meet and exceed performance goals
Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item
Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible
Share customer and product feedback with internal teams such as Merchandising, Operations, and Product Development
Get to know the ins and outs of all aspects of the business and gain exposure to different teams

Who You Are:

Smart, incredibly organized, and driven towards excellence
Passionate about Reformation’s mission and products
An incredibly friendly person who loves interacting with people and never loses their cool
Possess a high degree of empathy, judgment, patience, and level-headedness to communicate and apply our policies
Positive and willing to take on any task, big or small
Strong communication skills across all customer service channels, including email, text, and chat
Able to meet deadlines consistently while juggling multiple tasks; excellent with time management
Flexible and able to work in a constantly changing environment
Productive, focused work style to successfully meet case volume expectations

Extra Credit:

Prior experience on an e-commerce customer service team
Proficiency with Kustomer and Google Suite

Availability:

We’re currently hiring for Seasonal roles with both part-time and full-time availability needed from May through September—our summer peak season. Candidates must have flexible schedules, including evenings, weekends, and holidays, to support our customers when demand is highest.

Top-performing Seasonal may be offered additional hours during the winter peak season (end of November - January), and may also be considered for permanent roles on our core team, based on business needs and individual performance.

Part-Time: 16–29 hours/week, with occasional weekend shifts required
Full-Time: 30–40 hours/week, with occasional weekend shifts required

Flexible availability is especially important—we’re looking for team members who can help us deliver exceptional service when our customers need us most.

TO APPLY:

Please submit your resume and a short cover letter telling us about yourself and why you are a great fit.

The Reformation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or protected veteran status

CCPA disclosure notice here.

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