This is a remote position.
Scope:
40 hours/week
Monday through Friday, 8:00 AM to 5:00 PM North CarolinaTime
Flexible lunch hour (optional)
Primary focus on commercial client portfolio
Direct management of three service technician schedules
Handle both scheduled and emergency service requests
Business-to-business communication focus
Responsibilities:
Manage and optimize schedules for three commercial service technicians
Maintain auto-scheduled recurring appointments
Handle emergency service requests and additional inspection scheduling
Process and coordinate commercial route optimization
Serve as primary point of contact for commercial service operations
Manage business-to-business communications via email and phone
Update and maintain accurate client records in CRM system
Monitor and optimize service routes using CRM mapping tools
Coordinate with property managers and on-site personnel
Strong schedule visualization capabilities
Basic logistics or transportation experience
Customer support experience is a must (B2B)
Proactive mindset and problem-solving abilities
Excellent business-to-business communication skills
Experience with CRM systems and route optimization tools
Customer service background
Ability to analyze and optimize route data
Professional email and phone communication skills
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