Offer summary

Qualifications:

Excellent spoken and written English communication skills., Strong organizational skills and attention to detail., Experience with Google Workspace, CRM platforms, and VoIP/internet-based phone systems., High level of self-motivation and ability to work independently..

Key responsabilities:

Make proactive outbound calls to schedule and confirm appointments.

Respond to inbound customer service calls with professionalism.

Coordinate in real-time with field technicians to optimize scheduling.

Maintain accurate records and status updates in CRM and internal systems.

Job description

Job Title: Inbound/Outbound Scheduling Coordinator
Location: Remote (EST Time Zone)
Salary Range: up to 1500 USD base + performance incentives

Work Schedule: Thursday - Monday, 11:00 AM to 7:00 PM (EST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

About the Company:

Sagan represents a growing, service-based company in the home maintenance industry. The team is fast-paced, collaborative, and mission-driven -- focused on delivering excellent customer experiences and supporting skilled field technicians through real-time communication and scheduling.

Position Overview:

Were looking for a highly motivated Inbound/Outbound Scheduling Coordinator who thrives in a dynamic environment and is comfortable handling both inbound service inquiries and high-volume outbound appointment scheduling. This is a unique opportunity for someone who enjoys fast-paced communication and takes pride in providing timely, friendly, and professional service. Weekend availability is essential, and top performers will be eligible for incentive-based pay on top of the base salary.

Key Responsibilities:

Make proactive outbound calls to schedule and confirm appointments.
Respond to inbound customer service calls with professionalism and clarity.
Coordinate in real-time with field technicians to optimize scheduling.
Maintain accurate records and status updates in CRM and internal systems.
Follow up on open service tickets and provide timely customer updates.
Deliver helpful, courteous support while working independently.

Qualifications:

Excellent spoken and written English communication skills.
High level of self-motivation and ability to stay productive without close supervision.
Strong organizational skills and attention to detail.
Experience with Google Workspace, CRM platforms, and VoIP/internet-based phone systems.
Reliable internet connection and quiet home workspace.

Nice-to-Haves: