Offer summary

Qualifications:

Fluent in Spanish and English with excellent written and verbal communication skills., Strong organizational and time management abilities with attention to detail., Prior experience in administrative or customer service roles, preferably with immigration law experience., Familiarity with legal processes and tools like Mycase is a plus..

Key responsabilities:

Greet and welcome leads in a professional and friendly manner.

Answer, screen, and forward incoming phone calls promptly and courteously.

Assist clients with inquiries and manage social media inquiries across various platforms.

Maintain and update client records and databases accurately.

Job description

This is a remote position.

Schedule:

40 hours per week

Monday to Friday

8am to 5pm Boca Raton, FL time with a 1-hr unpaid lunch break

Client Timezone: Florida Time l Eastern Daylight Timezone

Responsibilities:

Greet and welcome leads in a professional and friendly manner.
Answer, screen and forward incoming phone calls promptly and courteously.
Take and relay messages accurately, ensuring timely delivery to the appropriate individuals.
Assist clients with inquiries, providing information about the firm’s services/fees.
Manage our social media’s inquiries (Facebook, TikTok, Instagram and YouTube)
Maintain and update client records and database(spreadsheets)
Check and Add subscriber in Convertkit and Tagged accordingly.