Contact Center Officer, LATAM

CitizenGO is Hiring a Contact Center Officer (LATAM)

📍 Location: Remote, Latin America
⏳ Work Type: Part-time (20 hours per week)

Be the First Line of Support for a Global Movement

CitizenGO is seeking a Contact Center Officer to manage our Latin American inbox. If you have a heart for life, family, and freedom—and love bringing clarity, empathy, and order to every message you send—this is your opportunity to serve on the front lines of our global mission.

You’ll be the first point of contact for thousands of supporters across Latin America—responding to emails, managing donor requests, and representing CitizenGO’s values in every interaction. Your work will help build trust, foster engagement, and ensure our campaigns stay connected to the people who power them.

This is not a passive support role. It’s an active, mission-critical position that requires quick thinking, attention to detail, and a deep commitment to our cause.

About the Role

As Contact Center Officer (LATAM), you’ll manage and respond to all Spanish-language correspondence from Latin America. You’ll assist with donation and volunteer inquiries, flag powerful stories from supporters, and collaborate with campaigners to make sure our messaging hits home.

You’ll also contribute to translations, update our Help Center resources, and help optimize how we communicate. Your insights will shape internal processes and improve our supporter experience across the board.

If you're service-minded, sharp with details, and fluent in Spanish and English, we want you on the team!

Why Join CitizenGO?

At CitizenGO, you will be part of a dynamic, mission-driven team committed to creating real change. Here are the top 10 reasons why working with us is a unique and rewarding experience: 

1. Make an Impact: Your work will directly contribute to defending life, family, and freedom on a global scale.
2. We’re Winning: You will join a successful team! Our campaigning works, and we’re changing politics and policies across the world. Check out some of our recent victories here. 
3. Bold Tactics: From petitions to street rallies, we employ bold, effective strategies to win.
4. Independent Strategy: Our actions are driven by our members, not large funders, ensuring we prioritize what’s best for the world.
5. Fearless in the Face of Opposition: We thrive in challenging environments, fearlessly facing off against powerful adversaries without backing down.
6. Inspiring Teammates: You will work alongside helpful, kind, motivated, and talented individuals who share your values.
7. Remote Flexibility: You will enjoy the freedom to work from anywhere, eliminating commutes and allowing you the flexibility to travel and live on your terms.
8. Flexible Hours: You will benefit from adaptable work hours, ensuring you can be there for others and manage your day as you see fit.
9. Connected Community: Though fully remote, our team fosters a strong sense of camaraderie.
10. Results-Focused Culture: We prioritize efficiency and impact, ensuring a balanced work-life dynamic.

See our culture page for more!

What You'll Do

• You will monitor and respond to all member correspondence from Latin America.
• You will answer emails within 8 hours, ensuring clarity, empathy, and mission alignment in every response.
• You will manage requests to change or close donations and handle volunteer inquiries.
• You will identify and elevate campaign opportunities suggested by members.
• You will contribute to the correspondence report with an overview of each week’s correspondence.
• You will report technical issues, campaign feedback, and supporter suggestions to the wider CitizenGO team.
• You will assist with translating campaign materials and key communications into Spanish.
• You will update and localize Help Center pages, ensuring accessibility and clarity for supporters across different regions.
• You will translate documents and materials to support CitizenGO’s global campaigns, website, and overall global reach.
• You will propose and implement improvements to inbox workflows, templates, and internal tools.
• You will maintain and refine internal documentation, including FAQs, handbooks, and correspondence guidelines.
• You will collaborate with the campaigns team to align communication strategies and campaign messaging.
• You will provide insight into communication trends, supporter concerns, and areas for improvement.
• You will actively participate in team meetings and contribute ideas to strengthen operations and supporter relations.
• You should be able to easily cover any other language with the help of artificial intelligence.
  

Who you are

• You are based in Latin America.
• You have Spanish as a first language, and you write and speak it with clarity and precision.
• You have at least a B2 level of English (Duolingo English Test score of 100 or higher if requested).
• You have excellent writing and communication skills in both Spanish and English.
• You are attentive to detail, especially when translating or reviewing written content.
• You are tech-savvy and learn new software tools quickly; experience with Gmail and Google Docs is a plus.
• You are service-oriented and communicate with empathy, professionalism, and purpose.
• You are passionate about CitizenGO’s mission to defend life, family, and freedom.
• You are organized, efficient, and able to meet tight deadlines without sacrificing quality.
• You are a problem-solver with a proactive mindset and a willingness to improve how things work.
• You are a strong team player who thrives in a collaborative and hierarchical environment.
• You are adaptable and open to evolving processes, priorities, and feedback.

Benefits 

• Work from anywhere – Enjoy the flexibility of remote work.
• Flexible hours – Manage your own schedule.
• 24 vacation days per year plus local public holidays.
• Tuition reimbursement – Up to €500 per year for professional development.
• Language courses – Monthly allowance for English or Spanish iTalki lessons ($120 monthly).
• One free book per month – Up to €30 each.
• Home office setup allowance – €500 every two years to optimize your workspace.
• Coworking membership support – Up to €200 per month.
• Access to cutting-edge AI tools – Sora, ChatGPT, Grammarly, Fluently AI, and more! 
• Annual retreats and networking events – Team meetups, retreats, and networking events throughout the year.

How to Apply

Click the Apply for this job button, fill out the application, and include your resume. PeopleOps will review it. Successful candidates will proceed through the following steps:

1. First interview with PeopleOps
2. Second interview with the Contact Center Manager
3. A possible third interview with the Director of Operations
5. Duolingo English test
6. Offer extended to the selected candidate.

Recruitment Process Timeline

The hiring process typically takes 2 to 4 weeks from application submission to final decision. Timelines may vary depending on the role's level and complexity.

For information about our privacy practices in the recruitment process, please visit our Recruitment Privacy Policy page.

Start Making a Difference NOW. Apply today!