Offer summary

Qualifications:

Licensed or currently training as a psychological psychotherapist in Germany or a licensed clinical psychotherapist in France or another French-speaking country., Native-level proficiency in French and fluency in English., Relevant clinical experience with French-speaking patients., Experience in e-mental health and additional training in cognitive behavioural therapy is a plus..

Key responsabilities:

Conduct written online coaching in French to empower patients with insights and guidance.

Assist patients with technical and organizational requests via telephone, email, and chat, escalating complex inquiries as needed.

Support the creation and refinement of marketing materials and communications for patients and healthcare professionals.

Engage in scientific evaluation studies as a study coach to contribute to research in digital health solutions.

Job description

General Information

Reports to: Dr. Lara Ebenfeld (VP Patient Relations)
Talent Acquisition: Julia Cramer
Contract Type: Part-time, 20-25 hours/week, spread across a 5-day-week, fixed-term
Salary Range: Professional IC L2: 50.000 - 67.000€* for 100% full-time + VSOP (5% of annual gross salary)
*Based on the German benchmark, adjusted for local cost of living for remote positions
Remote Policy: Remote-first culture with offices in Berlin and Hamburg

Your mission

HelloBetter is a pioneer in the field of digital healthcare. For more than 10 years, we have been developing evidence-based digital health applications for the prevention and treatment of mental health conditions. Our applications cover a variety of areas, including stress management, depression, problematic alcohol use, panic disorder and anxiety, vaginismus, and sleep disorders.
Six of HelloBetter's ten applications are approved as digital health applications. They are available free of charge by prescription to all insured adults in Germany.

In 2025, HelloBetter is launching its services in France, starting with their insomnia treatment, HelloBetter Insomnie.

For more information about HelloBetter, see our HelloBetter Handbook.

Your objectives

As we begin to introduce HelloBetter's digital health applications to the French market, this role offers a unique opportunity to be involved in the early stages of our expansion. You'll be centrally positioned in our efforts to grow and will play a crucial role in shaping and developing our services to meet the needs of our users.
Your part-time role (20-25 hours/week) offers generous schedule flexibility. To maintain our commitment to providing timely feedback to our patients, our team spreads their working hours across five days.

Conduct Written Online Coaching: As your main objective and part of our digital health applications, you'll conduct written online coaching in French, empowering patients with valuable insights and guidance.
Patient Support: Assist our patients with technical and organizational requests through telephone, email, and chat. For more complex inquiries, you'll efficiently escalate these to our Engineering Team.
Marketing and Communication Development: As we grow, you'll support the creation and refinement of marketing materials and communications aimed at both patients and healthcare professionals.
Study Coach Participation: Engage in scientific evaluation studies as a study coach, contributing to the robust research that underpins our digital health solutions.

Your profile

Must-Haves

Licensed or currently training as a psychological psychotherapist in Germany (behavioural, psychoanalytic, or systemic therapy), or licensed with RPPS number as a clinical psychotherapist in France or another French-speaking country.
Native-level proficiency in French and fluency in English, as our working language.
Relevant clinical experience with French-speaking patients.

Nice-to-Haves

Experience in e-mental health, such as online counseling or coaching.
Additional training in cognitive behavioural therapy.
Proficiency in German.

Why us?

Meaningfulness

Mental health is a human right: we help thousands of people each month who struggle with depression, stress, insomnia, burnout, and other mental health issues

Research & Evidence

We have a unique product and are at the forefront of research in digital health applications
The effectiveness of our product is continuously evaluated and efficacy studies have been published in international and high-impact journals since 2014
Data is of great importance to us and we are transparent about our strategy, goals and results.

Growth

As pioneers in the development of applications for various mental health conditions, we are at the forefront of innovation
We operate in an extremely exciting and emerging market
Annual training budget of 1,000 euros - we place great emphasis on the personal growth of our employees and actively support their development

Remote-First

Remote-first culture - we hire globally, considering a time window of +/- 4.5 hours CET
Use of our offices in Berlin and Hamburg if you prefer to work on-site
Relocation option and support

Diversity & Inclusion

Fair and equal treatment are the standards of our Anti-Harassment Policy
Flexible working hours - shape your own day
Company language English, with a strong emphasis on inclusive language
Transparent salary bands
Additional 10 paid leave days for non-birth parents after the birth or adoption of a child

Other Benefits

28 vacation days + compensation for holidays that fall on weekends
Tenure based paid time off - up to three additional days
Permanent employment contract
Attractive VSOP (Virtual Stock Option Plan) for all employees
Tax-deductible pension plan with an above-average employer contribution
Free or subsidized fitness memberships
Regular team events

HelloBetter is an equal opportunity employer and encourages applicants of any national origin, gender, sexual orientation, religious background, gender identity, and people with disabilities to apply

Privacy Policy for Applicants

Interview Process

People Team Interview (English or German, 30min)
Interview with Team Lead (English or German, 60min)
Written Case Study (French, 60min)
Team Round (French, 45min)

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About us

HelloBetter was founded under the name GET.ON Institut für Online Gesundheitstrainings GmbH by internationally recognized researchers and psychologists in 2015. In more than 30 randomized-controlled studies, HelloBetter has developed and evaluated 10 online programs from eight specific problem areas in cooperation with Leuphana University, Friedrich-Alexander University Erlangen-Nuremberg, the Free University of Amsterdam, Harvard University and other partners. These programs serve both the prevention and treatment of classic mental illnesses such as depression, anxiety or panic disorders, but also cover topics such as vaginismus or chronic pain. This gives HelloBetter the broadest study base of all providers.

In the meantime, six therapy programs from HelloBetter have been approved by the German Federal Institute for Drugs and Medical Devices (BfArM) as digital health applications and are available free of charge on prescription for all adults with health insurance in Germany. The work of the expert team has been published in international journals (including The Journal of the American Medical Association) and recognized with various awards (including, Wilhelm Exner Award in Psychology 2016, EFPA Comenius Award 2017, Digital Health Award 2018, EU Compass Good Practice 2018 in Mental Health).

The company is based in Berlin and Hamburg and employs more than 130 people.

Required profile