Multilingual Customer Care Representative (Swedish/German)
Offer summary
Qualifications:
Fluency in Swedish, German, and English; additional languages are a plus., Proven customer support experience or experience as a Customer Care Representative., Solid experience with customer service platforms and tools, knowledge of Zendesk is a plus., Excellent communication skills, both written and verbally. .Key responsabilities:
- Respond promptly to customer queries in a timely and professional manner via phone mainly during nights and weekends.
- Identify customer needs and provide solutions.
- Analyze and report malfunctions while solving problems and streamlining recurring enquiries.
- Collaborate closely with the global customer service team and the technical team.
Job description
Our mission at Qwello is to revolutionize the charging industry, we are committed to turning the world from combustion to electric. We design, build, and operate charging infrastructure for the public space. We excel in simplicity, user focus, and engineering excellence. We value diversity of thought, background, and approaches and foster a culture of belonging. We understand that the best products are built by excellent teams rather than individual superstars. Be part of shaping the E-mobility of the future!
To reach our goal we are looking for a highly driven and enthusiastic part-time Customer Care Representative to join our team in Germany and support our customers on all types of enquiries when using our products and services. We are first and foremost looking for a student worker available to work an on-call schedule primarily focusing on nights and weekends. Let's power the future together! ⚡
As an on-call Customer Care Representative at Qwello, you are available for incoming calls during your shift but you are not expected to actively work if there are no calls. This job is perfect for students or part-time workers who would like to combine other occupations/employment while working at Qwello. The on-call shifts are usually 12 hours long, most of them during the day but night shifts can occur. In this role, you are responsible for ensuring that our customers feel looked after 24/7. You live our core value of "Customer First" and are the first point of contact for customer enquiries of all kinds. You make sure that we constantly improve our product and our support processes with the help of customer feedback.
Working on-call means that you are free to do other things while “working”, e.g. cooking, watching a movie or even sleeping, as long as you can answer your phone in a noise-free environment whenever a customer calls.
We are looking for someone who can speak German and Swedish, as well as English, as you will need to help customers in all countries where Qwello operates.
Your Responsibilities 🚀
Your Profile ✨
Your Benefits 🪴
Equal Opportunities:
We strive to eliminate discrimination, remove barriers and ensure equal opportunity through a transparent recruitment process. We are fully committed to fostering an inclusive and respectful work environment where everyone can succeed. At Qwello everyone is welcomed regardless of cultural background, creed, race, sexual orientation, colour or gender expression.
Required profile
Experience
Spoken language(s):
GermanSwedishEnglish
Check out the description to know which languages are mandatory. Hard Skills
Other Skills
- Customer Service
- Technical Acumen
- Problem Solving
- Multitasking
- Communication