Quality Control Analyst (Remote)

About SANS

SANS Institute (SANS) launched in 1989 as a cooperative for information security thought leadership, it is SANS’ ongoing mission to empower cyber security professionals with the practical skills and knowledge they need to make our world a safer place. We fuel this effort with high quality training, certifications, scholarship academies, degree programs, cyber ranges, and resources to meet the needs of every cyber professional. Our data, research, and the top minds in cybersecurity collectively ensure that individuals and organizations have the actionable education and support they need.

Join the SANS Team

At SANS, our culture is defined by Mission, Brand, People. Our goal is to hire people who understand the importance of continuing to fight against the cyber security threats (Mission) while delivering the highest quality training (Brand) to our students.  We want employees whose personal values align well with our culture of fairness, honesty, customer focus, and pragmatic approach (People).

Summary of Position

We are seeking a Part-Time Quality Control Analyst to join our Digital Team. This role is a critical part of the quality system by analyzing defects identified during the production fix/break cycle. This position works closely on a daily basis with the team members who make the fixes on our products to ensure our high-quality standards are met.

Key Responsibilities 

· Triage and analyze incoming defects identified by Quality Control testers to determine remediation action during production

·Work closely with Quality Management team to provide daily status updates on issues and keep team informed on potential delays or roadblocks

· Audit video and audio segments to determine where edits can be made in course content and communicate this to Course Developers

· Review animation inserts to determine if the content flows correctly where insertion is requested and communicate with asset capture to resolve issues

· Verify defect fixes to make sure they are done to specified requirements

· Triage and verify package change content

· Escalate content issues to management as needed when other SANS teams need to perform fixes

· Collaborate with internal teams to provide feedback about defects and opportunities to prevent them in future projects

· Assist with data collection for training and improving Quality Tester performance

· Track and update daily production task dashboards

· Other duties as assigned

Basic Qualifications 

· Bachelor’s degree or equivalent work experience

· Strong attention to detail

· Ability to work efficiently on multiple projects simultaneously

· Ability to communicate with remote team members clearly and precisely

Preferred Qualifications 

· Minimum 1 year experience working in a Quality role or related field

· Familiarity with Microsoft office products and Smartsheet

· Familiarity with ServiceNow a plus

· Experience working with issue management software a plus (JIRA, Redmine, etc.)

Reporting Relationship 

This position reports to the Quality Assurance Supervisor.

Work Environment 

This is a remote part-time role where occasional travel may be required.

Equal Opportunity Employer

SANS is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact SANS Human Resources.

In addition, all qualified applicants with arrest or conviction records will be considered for employment. 

California residents click here for SANS privacy notice for California job applicants

The base salary range for this position is between $25.00/hr and $30.00/hr. Base salary ranges may vary by geographic location and relevant experience, education, certifications, and years of experience. There is no guarantee an offer will be at the top of the posted range based on the salary analysis.

In addition, SANS provides the following benefits:

401(k) with company match

Employee Assistance Program

Paid Time Off

Compensation$25-30/hour