Putnam TA Call Center

At Franklin Templeton, we’re driving our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that’s both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we offer opportunities not only to help you reach your potential but also to contribute to our clients’ achievements.

Come join us in delivering better outcomes for our clients around the world!

The Investor Services Internship (ISI) position is an excellent internship opportunity in our Client Solutions Center (CSC). This opportunity offers an exciting and rewarding internship experience in financial services! The ISI will work in a collaborative, innovative in-bound call center that strives to promote world class service to Franklin Templeton’s shareholders and advisors. In this role, you will have the opportunity to learn about the mutual fund industry and the suite of products and services offered by Franklin Templeton in the financial services arena, while being part of an award-winning team. The ISI position offers a robust training program in addition to on-going weekly mentoring and support from your management team and peers.

Students will learn to:

• Interact daily with financial advisors and individual investors while applying a strong knowledge of Franklin Templeton’s products, procedures, and services
• Demonstrate a high level of professionalism and confidentiality
• Adhere to legal requirements and utilize product knowledge to facilitate financial and non- financial transactions in a complete and accurate manner
• Actively participate in new hire training and on-going training as deemed necessary, as well as weekly mentoring sessions with your management team

Candidate Requirements:

• Undergraduate student
• Minimum of 15 hours per week required based upon a minimum of 20 hours of availability
• Students will start training in December and are required to work the full Spring semester with the possibility of extending employment
• Previous client/customer service work experience preferred
• Exceptional attention to detail and ability to successfully multi-task and prioritize responsibilities
• Strong verbal and written communication skills
• Flexibility to work varying schedules between 8:00 am – 8:00 pm ET, Monday – Friday (post training)
• Training will begin in December and will be 8:00 am – 5:00 pm ET, Monday – Friday
• This is a fully remote position and must have the ability to work within 25 feet of a router

 How to get started:

• Apply via the link provided in Handshake for the Investor Services Internship
• Contact Mike Blair, Sr. Operations Supervisor (Mike.Blair@franklintempleton.com) to express your interest and/or ask any questions
• Franklin Templeton will contact you with next steps
• Practice for your professional interview

At Franklin Templeton, we are committed to a diverse workforce and take positive steps to ensure equal opportunity in our recruitment process. We ensure that individuals with different abilities are provided reasonable accommodation to participate in the job applicant process. We strive to hire, develop, and retain the most hardworking individuals by valuing the varied skills that they bring!

Ready to make moves? Apply today!

When applying, please be sure to attach your resume. Applications without a resume file attachment will not be reviewed.

Due to the large volume of applications anticipated, we may not be able to personally contact every applicant. If you are interested in applying to more than one Franklin Templeton internship, please apply for other internships that pique your interest.

Compensation Range: This is a full-time internship where students will work approximately 35-40 hours per week and earn competitive hourly pay of $18 USD per hour. There are several factors taken into consideration in making compensation decisions including but not limited to location, job-related knowledge, skills, and experience. At Franklin Templeton, we apply a total reward philosophy where all aspects of compensation and benefits are taken into consideration in determining compensation. 

What makes Franklin Templeton unique?

We believe that being a good corporate citizen is good business. To us, corporate citizenship means being accountable, serving our clients, being an employer of choice, managing our environmental impact, and supporting our communities. An emphasis on corporate citizenship is embedded in our culture, and is an important element of how we achieve success.

We are also committed to your learning and development with resources focused around Experience, Exposure, and Education, to help you achieve your professional development goals.

Franklin Templeton is an Equal Opportunity Employer. We are committed to equal employment opportunity for all applicants and existing employees and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation. We invite you to visit us at Franklin Templeton Careers to learn more about our company, career opportunities and recruitment process.

Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation to search for, or apply for, one of our positions please send an email to accommodations@FranklinTempleton.com . In your email, please include the accommodation you are requesting and the job title and job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only requests for accommodations will receive a response.

Experience our welcoming culture and reach your professional and personal potential!