D365 Customer Insights Consultant

Job Level: Consultant 

Job Location: Remote

Travel Expectations: Up to 25% on average

Job Classification: Full-Time, Temporary (W2T)  

Join Centric Consulting – A Culture You’ll Love

At Centric Consulting, we've cultivated a unique approach to business. Our business is built on three fundamental principles: Enjoy the people you work with, have fun, and do great work. These principles define our consulting model and have crafted one of the most vibrant cultures in the consulting industry – celebrating individuals, collaboration, and lifelong friendships. 

Job Summary: We are seeking a skilled D365 Customer Insights Consultant to join our team. The ideal candidate will have extensive experience with Dynamics 365 Customer Insights (formerly Dynamics 365 Marketing) and a strong understanding of customer engagement and marketing automation principles.

In this role, you will:

• Collaborate with stakeholders to gather and analyze business requirements.
• Design and implement Dynamics 365 Customer Insights solutions to meet business needs.
• Conduct design and discovery workshops to identify opportunities for leveraging D365 capabilities.
• Configure and customize D365 Customer Insights to optimize customer engagement and marketing strategies.
• Provide training and support to end-users to ensure effective utilization of the system.
• Monitor and maintain the quality and performance of D365 Customer Insights implementations.
• Stay updated with the latest features and updates in Dynamics 365 Customer Insights.
  
  

Who You Are:

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
• Proven experience with Dynamics 365 Customer Insights and Dynamics 365 Marketing.
• Strong understanding of marketing automation and customer engagement principles.
• Excellent problem-solving and analytical skills.
• Ability to work collaboratively with cross-functional teams.
• Strong communication and presentation skills.
• Relevant certifications in Dynamics 365 Customer Insights or related areas are a plus.
  
  

Preferred Skills:

• Experience with data migration, system configuration, and testing.
• Knowledge of Power Platform and other Dynamics 365 modules.
• Familiarity with customer journey mapping and segmentation.
  
  

Total Rewards: 

We proudly offer competitive compensation, a comprehensive and well-rounded benefits package for full-time employees that have been designed to nourish your well-being, such as health coverage, wellness programs, 401K company match, self-managed PTO, and other unique incentives that celebrate your accomplishments.

• Remote and Hybrid Work
• Time Off When You Need It
• Benefits That Flex
• Professional Development
  
  

While benefits eligibility may vary for roles that are not full-time, we provide unique opportunities for growth, skill development, and more. Regardless of your role, you’ll be part of a collaborative environment where every team member contributes to our shared success.

Discover more about our benefits by exploring additional details here benefits .

Who We Are:

Founded in 1999 with a remote workforce, we combine the benefits of experience, flexibility, and cost efficiency to create tailored solutions centered on what’s best for businesses. Now numbering more than 1,400 employees in the U.S. and India, we’re committed to solving clients’ toughest problems and delivering on our mission of providing unmatched experiences.

Our purpose at Centric Consulting is to bring  unmatched experiences  to clients and employees. These aren't just words we use — it's how we became a company and who we are today. Providing an unmatched experience means we approach each other as human beings and lead with empathy and humility. It means we work diligently to ensure we are a place where everyone can create a sense of belonging and feel respected for who they are. 

What Makes Centric a Great Place to Work?

We know that creating and sustaining an authentically welcoming culture requires that we all play a part in promoting  diversity, equity, and inclusion , from our business practice to how we show up for employees and communities. This is how we bring our mission and core values  to life, working together to provide the highest quality services to our clients while allowing our employees to reach their full potential. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws.

Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the application or interview process.