Offer summary

Qualifications:

Strong background in writing Standard Operating Procedures (SOPs) and training manuals., Excellent verbal and written communication skills., Detail-oriented, highly organized, and proactive in a results-driven environment., Tech-savvy with the ability to quickly learn new tools and software..

Key responsabilities:

Write and organize Standard Operating Procedures (SOPs).

Manage inbox and email communication, assisting with task management.

Collaborate with team members and departments to follow up on tasks and projects.

Research and provide detailed analysis on various topics, creating learning aids and tutorials.

Job description

Please Note: This job is being posted on behalf of Cigars Inc. (www.cigarplace.com) by Great Assistant (www.greatassistant.com). Great Assistant is a company that works with entrepreneurs to match them to assistants.

Julian Gomez is the President of Cigars Inc., a premier company selling premium cigars and cigar accessories directly to consumers worldwide. With 19 years in the business, Cigars Inc. prides itself on offering the best service, selection, and prices in the industry.

We are seeking a seasoned Administrative Assistant with a strong background in writing Standard Operating Procedures (SOPs) and training manuals. The ideal candidate will be detail-oriented, independent, and proactive. If you align with our core values of "Treating Customers Like Gold," "Striving for Excellence," and "Thinking Like an Owner," and are organized and professional with a passion for excellence, we invite you to apply and become part of our dynamic team at Cigar Place.

As our Virtual Assistant, some of your responsibilities will include:

Write and organize Standard Operating Procedures (SOPs)
Manage inbox and email communication
Assist with task management using Basecamp and Todoist
Provide support to team members in various administrative tasks
Work with internal communication tools
Help maintain and update internal systems and records
Review statistical data and provide insights
Collaborate with different departments and team members to follow up on pending tasks and projects
Research and provide detail-oriented analysis on a wide range of topics
Create and teach learning aids, flowcharts, and tutorials
Cross-training in different departments as needed

In addition to the above, the ideal candidate must be/have:

Excellent writing skills, both verbal and written
Detail-oriented, highly organized, methodical, and adept at taking notes
Proactive, able to work independently, and excels in a results-driven environment
Friendly, positive, calm demeanor; caring and supportive
Customer-Centric mindset
Efficient typing skills and ability to do data-entry and analysis
Strong work ethic and able to work asynchronously with team members
Effective communicator who is proactive about following up and managing tasks
Ability to easily organize and prioritize tasks based on urgency
Takes responsibility for actions and communicates when support is needed
Effective problem-solver open to trying new processes or tools as needed
Tech-savvy and quick to pick up new tools and software
Focused, determined, process-oriented, structured, reliable, and goal-oriented.
Past experience with eCommerce is a plus!

You must come ready to quickly learn and be trained on these tools:

Google Workspace (Gmail, Google Chat)
Zendesk
Basecamp
Todoist
Trainual.com

Position Details:

This is a 1099 contractor position
Benefits include PTO (after 3 months), Paid Holidays, and Holiday Bonus Pay
The position will be 20-30 hours per week, with the potential to increase as needed
Hours are Monday - Friday, with flexible scheduling between 8:00 AM - 5:00 PM ET
The pay rate is $23/r. USD
You must reside in the United States
Must be able to pass a background check
Were looking for someone to become a long-term (3+ years) team member

**Please do not contact Julian Gomez or Cigars Inc. directly; doing so will disqualify your application.**

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