Billing Support Specialist - Homecare

​​​​​​ Alvita Care is a mission-driven Home Healthcare & Personal Care Agency with four branches and over 1000+ caregivers. We provide relief and assurance to family members in the areas of In-Home Personal Care, Alzheimer's & Dementia Care, Palliative & Hospice Care, and Geriatric Care Management and have earned The Joint Commission Gold Seal of Approval.

It is our mission to ensure our clients are happy, safe, well cared for, and above all treated with dignity and respect. Alvita is unique in its focus on the entire family unit, not just the senior with whose care we are entrusted. In addition, we differentiate ourselves from competitors through 24/7 availability clients (never through an answering service), guaranteed compatibility between client and caregiver, and RN oversite on every case.

POSITION SUMMARY

The Client Support Specialist is the finance department primary client contact with respect to all financial inquires. This individual will be responsible for invoicing processes and ensuring that payments are collected on a timely basis for all services rendered . Primary duties include end-to-end responsibility Establishing third-party billing for clients with long-term care insurance benefits; performing day-to-day fi nancial transactions; investigating discrepancies and resolving client billing issues; and contacting clients with AR issues . The ideal candidate will be compassionate and naturally helpful and willing to work a problem to its successful conclusion. The ideal candidate will be able to handle multiple concurrent workflows to ensure prompt response to client and service team needs, timely authorization of new client starts, and accurate processing and recording of financial transactions.

The opportunity is a remote role.

KEY RESPONSIBILITIES

• Manage all incoming calls and email inquiries to the finance department
• Provide excellent customer service to clients and related parties by timely and accurately responding to issues and inquiries via phone and/or email
• Respond to internal requests from sales and internal service team with respect to LTC setup, payment verification and collection, services authorizations, and related financial issues
• Assist clients in understanding their long-term care insurance benefits if any, help to access benefits by liaising with client and carrier to open claim, and obtain assignment of benefit to establish direct billing
• Review invoices prior to bi-weekly processing to accurately adjust for billable expenses, application of deposits, and/or split billing to third parties including long-term care insurance companies
• Help determine ideal pricing for LTC clients based on allowable amounts
• Initiate credit card and ACH payments and receive inbound payments such as checks or wires
• Record payments to client accounts and book against invoices or to deposit balances as appropriate
• Submit invoices to long-term care insurance, track for timely processing, reconcile payments received and balance bill/credit clients for any shortages/overages
• Contact client in which there are AR issues, follow up for updated credit card information/ banking information.
• Execute final account reconciliation for discharged clients and coordinate refund of any unused deposit
• Prepare ad hoc statements for clients and internal service team as requested
• Protect clients' rights to privacy by maintaining confidentiality of personal and financial information
• Continually seek opportunities for innovation and process improvement

• Bachelor's or Associate degree; or equivalent combination of education and experience.
• 1+ years billing, accounting, bookkeeping or related experience
• 1+ years customer service experience
• 1+ years working in healthcare (preferably experience with Long Term Care (LTC) insurance)
• Excellent customer service skills and phone manner
• Demonstrated ability to multi-task in a high-volume position and hit deadlines
• Detail oriented with ability to prioritize and follow up with sense of urgency
• Functional knowledge of QuickBooks or similar accounting software
• Advanced computer skills on MS Office, accounting software and databases.