Learning Consultant

We are currently seeking a Learning Consultant who will execute a portfolio of standard projects across multiple customers. Projects assigned to the Learning Consultant are pre-defined, meaning the project plan, templates and tools required for delivery are generally provided. The Learning Engagement Consultant can act as a project manager and is responsible for ensuring that all projects are completed according to the specified project plan and to the quality standards required. Establishing solid rapport and working relationships with all external stakeholders to ensure a delighted customer experience for the duration of the project and to deliver clear value in accordance to the customer’s needs as described in the contract will be important for this role. 

Overview:

About the Team:

As a Learning Consultant (LC) you will have the opportunity to work with account teams to focus on customer specific program needs. (E.g. engagement with stakeholders throughout the customer enterprise for analysis and alignment of learning solutions, aligning content to competency models and training needs, custom reporting and trend analysis to support value measurement, change management to support learning adoption, marketing and communication to support solution awareness, complex global rollouts, etc.) You will have the opportunity to be responsible for establishing solid working relationships with internal stakeholders across all areas of the organization as needed.

OPPORTUNITY HIGHLIGHTS:

• Manage the delivery of service engagements for Skillsoft clients
• Act as a liaison for Skillsoft and provides a communication point of contact as it relates to the customer’s service engagements within the parameters of the contract
• Conduct and participate in customer meetings virtually to collect and understand customer business needs around those services provided
• Keep up to date on course/curriculum offerings, changes to certification tracks, newly released versions of Percipio and Skillsoft products to inform customer of appropriate changes as required
• Keep up to date on L&D industry trends and best practices to align with customer’s goals and business priorities
• Develop and maintain detailed project work plans, completing all deliverables on time and in scope
• Evaluate project risks and raise to management in order to develop contingency plans and to respond to change in risk factors as the project progresses
• Communicate project status on a weekly basis to management and account team, maintaining a repository of meeting minutes and project issues
• Escalate issues that impact client relationships to Skillsoft management and internal resources for resolution
• Pursue understanding of the customer's business and learning priorities and goals as the basis for consulting and recommendations
• Participate and follow through on professional development opportunities as they arise
• React to change productively and undertake other tasks as assigned

Here’s What We Are Searching For:

Skills & Qualification Requirements

Skills Required:

• Advanced level of desktop application skills (Word, Outlook, Excel, PowerPoint, Microsoft Project, Access) with ability to learn new technologies and applications quickly as new application skills are required for the position
• Strong experience with virtual and collaboration web tools and the ability to conduct business in a virtual environment, working with multiple virtual teams

Qualification Requirements

• 3+ years of Learning & Development experience with a degree in education, business, computer science, or a combination of post-secondary education and related experience
• Experience as a practitioner of learning facilitation, leadership development, learning ROI metrics and measurement, and/or learning strategy
• Familiarity with LMS or LCMS platforms, and preferably the integration of learning content with LMS platforms
• Solid understanding of foundational principles of adult learning and development and the effective application thereof
• Experience with applying L&D theories and methodologies with the ability to share recommendations, best practices and guidance for a variety of unique customer needs
• Ability to analyze data to derive meaningful information, insights and provide recommendations that align to the customer’s goals. The ability to recommend data combinations/slices to best illustrate and track a customer’s progress towards learning goals
• Polished communication and presentation skills, as well as experience facilitating and building customer relationships
• Robust project management, time management and organizational skills

Preferred Experience

• Experience or familiarity with the computer-based training market