Offer summary

Qualifications:

High school diploma or equivalent required; Bachelor's degree preferred., Minimum one year experience providing technical customer service preferred., Basic SQL knowledge (Selects and Joins) required, with the ability to demonstrate competency., Understanding of proprietary software configuration and log analysis is beneficial..

Key responsabilities:

Provide basic technical support and guidance for users, addressing questions and troubleshooting issues.

Assist in the development, testing, and delivery of technical solutions for identified issues.

Coordinate support with internal teams to manage requests based on severity.

Document all solutions accurately and in a timely manner.

Job description

Envision Pharma Group is a Technology Enabled Solutions Partner for the Life Science Industry with expertise in Commercialization, Value & Access, Artificial Intelligence, Data Analytics, and Envision Medical Communications.

At our core, are our people, the manufacturers, and the patients our solutions impact and benefit across the globe. We drive growth through our innovations as an empowered, accountable, and entrepreneurial team. Our passion makes people healthier and happier.

Being part of a collaborative team means there's no limit to what you can achieve. With us, you can be a part of a growing company you want to work for.

The opportunity

The Technical Support Specialist I provides basic technical support for proprietary software products. Technical Support Specialist I follows documentation, completes SQL scripts using templates, understands basic configuration of proprietary software, interprets log information and analyses UI data within the database.

This role is designed as the entry point in the department, with the goal of developing staff into higher level roles. This role works under close supervision.

Role responsibilities

How will you make an impact at Envision Pharma Group?

Provide basic technical support and guidance for users, responding to questions and concerns, troubleshooting common issues, and escalating tickets as needed.
Assist in the development, testing, and delivery of technical solutions for internally and externally identified issues.
Coordinate support with internal teams to ensure all requests are handled in order of severity.
Document all solutions in a timely and accurate manner
Utilize standard procedure documentation, technical guides, and training materials
Use of source code control systems (Subversion/Git)
Perform other duties as assigned.

Do you have what we are looking for?

Skills & expertise

High school diploma or equivalent required. Bachelors degree preferred.
Minimum one year experience providing technical customer service preferred.
Minimum one year experience using Basic SQL (Selects and Joins) preferred, ability to demonstrate competency in basic SQL (using selects & joins, understanding foreign keys etc.) required.

#TogetherWeDiscover

We turn vision into reality. Our people are integral to our success and our values reflect the Envision philosophy where our teamwork helps us all grow and our enthusiasm inspires each other.

Our Envisionary culture is a special environment that gives every employee a voice the space to invent and the chance to excel. A place where, every day, people laugh, think, take risks, and are excited about the possibilities the day brings.

Explore your place at Envision. If you have the experience highlighted above, we would love to hear from you!

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