German-speaking Admin Support | Mid Shift & Work from Home | 60k above

Location and Workplace: Work from Home, Anywhere in the Philippines

Schedule: Midshift, Monday-Friday 3PM-12AM PH Time

Salary: PHP 60,000 and above

We are looking for a dedicated German-speaking admin support professional to provide exceptional customer service to our users during the night shift. This role involves responding to user inquiries, maintaining organized FAQs, and advocating for product improvements based on user feedback.

About the Job

Key Duties:

• Responding to users in a timely manner.
• Maintaining organized FAQs.
• Translating feedback from users to app improvements.
• Advocating for users from Germany by leveraging concerns and feedback to improve the product.
• Curating a phenomenal customer experience for the German market via multiple channels of support, including email, live chat, and phone.

Skills and Experience

Essential Skills:

• Superb German written and verbal communication skills (non-negotiable).
• Familiarity or basic knowledge of German culture.
• Strong time-management skills and multitasking ability
• Aptitude for learning new software and systems.
• Ability to handle multiple tasks simultaneously while maintaining attention to detail.
• Problem-solving and critical-thinking abilities.
• Attention to detail with good analytical skills.
• Previous customer service/support experience is a plus.
• Ability to work effectively as a team player and collaborate with colleagues to achieve common goals.
• Familiarity with Zendesk is a plus.
• High school diploma or equivalent.

Your Benefits:

• We don’t just give you a laptop; we give you an extra monitor—because two screens are better than one.
• You’ll get HMO coverage from day one—not just for you, but also for a dependent (yup, private room benefits included).
• Ever needed legal or financial advice? Well, now you and your family can access it—on us.
• Salary finance platform for personal loans, because we’re here to help you, even with the tough stuff.
• P1,000,000 life insurance coverage—because we’ve got your back.
• Leave credits above industry standards, including additional client-specific leave entitlements.
• The little things? We’ve got you covered: welcome gift, monthly lunch with CEO updates, talent nights, gratitude celebrations, and more.
• And yes, how does a trip for two to Bali sound? Referral bonuses can take you there.

"Your Family’s Benefits"

• Mental health support for your family, 24/7, because we care about them too.
• Preventive care like health education, diet counseling, and wellness sessions—available for four family members.
• Free telemedicine for your family, because we know life doesn’t wait for appointments.
• Personal invites to family events, with prizes up for grabs—because life is about more than just work.

About Us

Company Name: GOTEAM

Achievements:

• Consistently raising the bar in employee engagement with an 85% score—leaving the global average of 23%, the US average of 33%, and even best practice organizations at 70% in the dust.
• Certified as a Great Place to Work for four years running—because when you’re great, you just keep proving it.
• Over 1,000 employees strong, with no plans to hit the brakes anytime soon.

Culture:

At GOTEAM, innovation isn’t just part of the job—it’s the job. We celebrate diversity, thrive on global perspectives, and create an environment where personal and professional growth isn’t a perk—it’s the norm. And that 85% employee engagement score? It’s proof that we’re not just ahead of the pack—we’re redefining the pack.

Mission:

Our mission is bold and simple: provide 100,000 people with free AI certification through the Vjal Institute, fueling the future of innovation.

Location:

Headquartered in the Philippines, with ambitious plans to expand globally by 2025.