Virtual Operations Manager with Product Development & Marketing Oversight

Job Title: Virtual Operations Manager with Product Development & Marketing Oversight

Company: GO TEAM

Location and Workplace: Philippines, Remote Work Set-Up

Shift Schedule: Night Shift, Monday to Friday, 10 PM to 7 AM

Summary: We are seeking a Virtual Operations Manager to oversee the operations and growth of a premium beauty and wellness brand. This role focuses on reaching revenue growth targets through managing day-to-day business operations and product development timelines while ensuring alignment across cross-functional teams. If you are an organized professional with a strong focus on operations and project management, we’d love to hear from you!

About the Job

Key Responsibilities:

1. Operations Management:

• Oversee and streamline daily operations, including customer service, fulfillment, and supply chain workflows, ensuring efficiency and timely execution.
• Communicate closely with Sales, Marketing, and Design teams to align operations with branding initiatives.
• Manage e-commerce platforms (Shopify, Amazon, Faire) to optimize product listings, inventory, and campaigns.
• Troubleshoot operational challenges, implementing solutions to improve productivity.
• Ensure compliance with established workflows and SOPs for all departments.

2. E-Commerce Platform & Digital Sales Channel Management:

• Ensure seamless functionality across all sales channels.
• Collaborate with marketing teams to implement e-commerce campaigns effectively.
• Monitor key e-commerce metrics and identify areas for improvement.

3. Product Development & Manufacturing Project Management:

• Work with product development teams to manage timelines for new product launches.
• Communicate with manufacturers and vendors to maintain supply chain and quality standards.
• Address bottlenecks or delays proactively.

4. Light Marketing Awareness & Vendor Evaluation:

• Stay informed about basic marketing concepts to assess their relevance to the company’s needs.
• Conduct screenings of vendors or agencies to ensure alignment with company goals.
• Identify organic growth opportunities.

5. Financial Oversight & Data Insights:

• Review and interpret P&L statements and operational data for actionable insights.
• Provide regular updates on key metrics to the founder.

6. Cross-Functional Collaboration & Leadership:

• Act as the operational liaison between departments to ensure smooth project execution.
• Provide regular updates on team performance and vendor relationships.

Required Skills and Qualifications:

Operations & Project Management Expertise:

• Minimum 5 years of experience in operations management or project management.
• Proven ability to manage cross-functional project timelines effectively.

E-Commerce Knowledge:

• Experience with Shopify, Amazon, and wholesale platforms like Faire.
• Familiarity with e-commerce optimization strategies.

Basic Marketing Awareness:

• General understanding of digital marketing concepts and their impact on revenue growth.

Product Development & Supply Chain Knowledge:

• Experience coordinating with manufacturers or suppliers to meet production goals.

Financial Acumen:

• Ability to review and interpret operational performance metrics.

Communication & Leadership Skills:

• Strong written and verbal communication skills in English.
• Confident in leading virtual teams and facilitating interdepartmental communication.

Other Skills:

• Proficiency in project management tools (e.g., Basecamp, Trello) and communication tools (e.g., Slack, Zoom).
• Attention to detail and ability to manage multiple priorities efficiently.

Key Traits for Success:

• Highly Organized: Capable of managing multiple projects with adherence to timelines.
• Proactive Communicator: Able to provide actionable updates and facilitate communication across teams.
• Data-Driven: Skilled in interpreting metrics to identify areas for improvement.
• Collaborative: Works well across teams and with external partners for overall success.

Your Benefits:

• We don’t just give you a laptop; we give you an extra monitor—because two screens are better than one.
• You’ll get HMO coverage from day one—not just for you, but also for a dependent (yup, private room benefits included).
• Ever needed legal or financial advice? Well, now you and your family can access it—on us.
• Salary finance platform for personal loans, because we’re here to help you, even with the tough stuff.
• PHP 1,000,000 life insurance coverage—because we’ve got your back.
• Leave credits above industry standards, including additional client-specific leave entitlements.
• We’ve got you covered: welcome gift, monthly lunch with CEO updates, talent nights, gratitude celebrations, and more.
• And yes, how does a trip for two to Bali sound? Referral bonuses can take you there.

Your Family’s Benefits:

• Mental health support for your family, 24/7, because we care about them too.
• Preventive care like health education, diet counseling, and wellness sessions—available for four family members.
• Free telemedicine for your family, because we know life doesn’t wait for appointments.
• Personal invites to family events, with prizes up for grabs—because life is about more than just work.

About Us

Company Name: GOTEAM

Achievements:

• Consistently raising the bar in employee engagement with an 85% score—leaving the global average of 23%, the US average of 33%, and even best practice organizations at 70% in the dust.
• Certified as a Great Place to Work for four years running—because when you’re great, you just keep proving it.
• Over 1,000 employees strong, with no plans to hit the brakes anytime soon.

Culture:

At GOTEAM, innovation isn’t just part of the job—it’s the job. We celebrate diversity, thrive on global perspectives, and create an environment where personal and professional growth isn’t a perk—it’s the norm. That 85% employee engagement score? It’s proof that we’re not just ahead of the pack—we’re redefining the pack.

Mission:

Our mission is bold and simple: provide 100,000 people with free AI certification through the Vjal Institute, fueling the future of innovation.

Location:

Headquartered in the Philippines, with ambitious plans to expand globally by 2025.