Customer Technical Specialist

About Peraton

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Program Overview

Nationwide program dedicated to maintaining IT infrastructure operations across TSA. Contract supports all US airports and 30+ US Embassy/Consulates international sites across 30 different countries where TSA is present

About The Role

Peraton is seeking a Customer Technical Specialists to join our team of qualified, diverse individuals. The ideal candidate will support our DHS customer at airports across the U.S. You'll be responsible for delivering professional, high-quality services and a variety of technologies across the airport as well as off-site locations. If you are a skilled Customer Technical Specialists looking to contribute to critical missions and work with a passionate team, we encourage you to apply. Be part of a team that is dedicated to making a difference in national security and public safety.

The position requires 100% on-site work in Orlando, FL.

Day to Day Work Responsibilities:

• Provide IT related operational and project support for the TSA workforce.
• Coordinate and attend construction/vendor meetings requirements for IT related projects.
• Create and develop project related documentation, develop process flows to perform preventive maintenance, and perform audit activities related project deployments.
• Ensure current and accurate IT infrastructure inventory information.
• Maintain physical and logical network and cabinet diagrams.
• Responsible for the execution of requirements gathering to estimate tasks and timelines. Tasks include: Infrastructure hardware, operational hardware and software refresh activities for sites within the respective areas of responsibility.
• Performing site surveys, conducting needs analysis, reviewing blueprints/as-builts, and assessing appropriate codes and standards.
• Develop and maintain SOPs to deliver preventive maintenance and audits for racks/cabinets.
• Deliver engineering assistance and hands-on project support for decommissioning, turnover, or disposal activities.
• Escort and consult with third-party personnel to facilitate restoration of IT/communications equipment or services.
• Troubleshoot a variety of technologies to include: Cisco switches, fiber backbone, Network interconnectivity, desktops/laptops, tablets, local/network printers/scanners, peripherals, software, network devices, communication devices, Electronic Time and Attendance System (eTAS) clocks, Duress Alarms, Transportation Security Equipment (STIP).
• Coordinates and configures new IT equipment including laptops, mobiles devices, printers, VTC units, VoIP phones and other peripherals.
  
  

#TSAImpact

Qualifications

Basic Qualifications:

• Bachelor's degree and 0 years' experience or Associate's degree and 2 years' experience or HS diploma/equivalent and 4 years experience.
• U.S. Citizenship, must have the ability to obtain a DHS Entrance on Duty (EOD) clearance.
• Experience with desk-side IT support and Ability to communicate in a professional manner with senior executive government staff.
• Experience supporting variety of IT technologies (Laptops, Mobile devices, etc.)
• 4+ hours per day on your feet walking many times long distances through airport and offices to support customer equipment.
• Ability to kneel, bend , reach to get under desks to connect/repair cabling and ability to connect patch cables from patch panel to network switch.
• Ability to lift up to 40-50 pounds installing IT equipment.
• Ability to push/pull carts transporting equipment.
  
  

Preferred Qualifications:

• Relevant DHS focused experience
• A+ Certification
• Network+ Certification
• Cisco & Microsoft Certifications
• Ability to install Cisco switches and complex fiber backbone interconnectivity.
• Knowledge and experience connecting/patching/repairing Cat6 & fiber infrastructure.
  
  

SCA / Union / Intern Rate or Range

Details

Target Salary Range: $39,000 - $62,000. This represents the typical salary range for this position based on experience and other factors.

EEO:Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.