SAN/BUR Team Lead

About Peraton

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Program Overview

Nationwide program dedicated to maintaining IT infrastructure operations across TSA. Contract supports all US airports and 30+ US Embassy/Consulates international sites across 30 different countries where TSA is present

About The Role

Peraton is seeking a Storage/Backup Recovery Lead for our program. The Storage/Backup Recovery (BUR) Lead will oversee the systems backup platforms, data protection and recovery, and will manage the team as they deliver technical infrastructure services for design, engineering, maintenance and support of the customer's enterprise data backup and recovery environment.

Day to Day Work Responsibilities:

• Lead and mentor on projects of moderate to complex scope to recommend and develop creative and practical solutions.
• Act as the primary point of contact for responding to predictive analysis, performance analysis, monitor systems, identify root cause, develop and implement short- and long-term solutions, and must be able to guide others in adaptive problem solving.
• Responsible for all communications to internal teams, government leads, and all stakeholders related to the storage and backup
• May require work outside a traditional work schedule to support the needs of the customer.
• Make improvements in the methodologies used for backup and storage and development of software that helps to find ways to use in configuration management.
• Oversee day to day administrative tasks including systems reporting, system tuning, and working with counterparts to address issues before outages are incurred.
• Document completely and accurately at all levels of solution development and implementation, following procedural steps, as directed, to assure compliance with industry standards and customer policies.
• Provide 24x7 support responding to escalated issues, troubleshooting errors and developing technical solutions to ensure implementation of process improvements.
• Collaborate across operations and implementation teams to determine best solutions for support.
• Support and maintain hardware, software and connectivity components by analyzing the functionality of infrastructure framework and designing and planning major upgrades and changes to ensure reliability and availability
  
  

Qualifications

Basic Qualifications:

• Bachelor's degree and 8 years' experience or Master's degree and 6 years' experience or HS diploma/equivalent and 10 years' experience.
• U.S. Citizenship required; Must have the ability to obtain / maintain a DHS Entrance on Duty (EOD) clearance.
• Strong understanding of ITSM Processes: Incident Management, Problem Management, Change Management, Configuration Management and Computer Operations IT disciplines absolutely preferred. Demonstrated ability to coordinate cross-functional work teams toward task completion
• Working knowledge of NetApp and VERITAS NetBackup
• Working knowledge of Microsoft Azure Cloud in relation to SAN and BUR operations
• Working knowledge of SAN storage operations
• Working knowledge of data replication to tape media at offsite locations
• Knowledge of client business environment and requirements
• Excellent interpersonal and communication skills, both verbal and written
• Excellent teamwork skills
• Exceptional problem-solving capabilities and use of judgment
• Ability to work effectively in a distributed work environment/self-starter
  
  

Preferred Qualifications:

• Knowledge of ServiceNow and its ticketing system
• Knowledge of SharePoint
• Possess an Information Technology Infrastructure Library (ITIL) Foundations 4 certification or the ability to obtain one
  
  

SCA / Union / Intern Rate or Range

Details

Target Salary Range: $104,000 - $166,000. This represents the typical salary range for this position based on experience and other factors.

EEO:Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.