Global Sales Operation & Customer Service Director
Offer summary
Qualifications:
Bachelor's degree in Science, preferably in Semi/Pharma Industry or an MBA., Strong knowledge of CRM/ERP systems and sales operation management., At least 5 years of experience in international team management and 8 years in global sales operations., Proficient in English communication, both oral and written. .Key responsabilities:
- Join in the creation of global sales strategy and prioritize annual goals.
- Lead the standardization and optimization of sales processes and tools within the organization.
- Facilitate the implementation of sales excellence initiatives and manage pricing and commission processes.
- Drive talent development and employee engagement within the customer service organization.
Job description
Do you want to be part of a business that genuinely values entrepreneurialism, innovation and individual accountability? We focus on our customers and are proud of the difference our technology makes. We partner with some of the biggest manufacturing companies in the world and our technical innovations are used to enhance well-known brands across multiple industries.
Key Responsibilities
Sales Strategy & VSM
1. Join global sales strategy creation & annual priorities selection
2. Lead to standardize & optimize M2O work stream and consolidate inside IT platform, esp. CRM and ERP
Sales Process
1. Lead to create and roll out sales process / tools in Sales Organization, esp. Sales Handbook, Miller Heiman and STP-RAC
2. Lead CS team to implement global IT & commercial process.
3. Lead annual pricing management & sales commission process with HR/Fin team
Sales Excellence
1. Facilitate Sales VP to implement lean / BSG in Sales Organization (CS function included).
2. Collaborate with Marcom team to optimize leads collection / qualification process
3. Lead to build NPS ecosystem in Sales Organization, from survey result collection to CI action execution.
Sales Competence
1. Lead Global Sales Competency Program Implementation with HR team
2. Coordinate Int'l & Ext'l training resources for technical knowledge and commercial skills training
Team Management
1. Lead to drive company value roll-out
2. Leverage Gallup Engagement System to continuously improve employee engagement
3. Lead talent & competency devleopment in CS Organization
Requirements:
1. Graduate with Bachlor degree of Science, Semi / Pharma Industry related major or MBA preferred
2. Good knowledge on CRM/ERP based Sales Operation Management
3. Familiar with Global Company Market-to-Order / Order-to-Cash value stream
4. Proficient English communications in both oral and written.
5. 5 years experience on international team management with overseas direct report, experience on lead the change is highly preferred.
6. 8 years tracking records on Global Company Sales Operation Management
7. 6 project experience on Sales Process Implementation in CRM (Saleforce.com)
8. Excellent mindset on strategical & process thinking
9. Excellent skills to work collaboratively with Executive and Sr. Sales Leaders in a complex & global environment
10. High energy, result-oriented, team player and capability of working under pressure
11. Self-motivated, decisive, initiative, open-minded, and detail-oriented
12. Willingness to working in flexible hours and travel internationally, including potential evening, weekend and holiday work
Required profile
Experience
Other Skills
- Decision Making
- Collaboration
- Communication
- Team Management
- Problem Solving
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