Head of Recruiting Operations

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

In Recruiting, our mission is to empower the future of Stripe by identifying, attracting, and nurturing the best talent in the industry.

We are seeking a data driven, innovative Head of Recruiting Operations to lead our global team. In this role, you will build a scalable recruiting engine that uses frictionless tools and processes to satisfy recruiting targets, increase recruiter productivity, and maintain our exacting candidate quality standards. Your work will ensure we have domain flexibility to meet shifting business needs and create exceptional, efficient hiring experiences for candidates and our business partners.

What you’ll do

We’re looking for a Head of Recruiting Operations to ensure we operate effectively and win in a competitive talent marketplace. You’ll play a critical leadership role across a diverse set of Recruiting’s highest priority initiatives to position the Recruiting team for success over a multi-year time horizon. 

Examples of projects this individual may lead include partnering with Finance to build recruiting capacity models, working with Data Science to develop hiring forecasts, consulting with Recruiting Leaders to set function- and team-level OKRs, and overhauling existing processes to drive efficiencies in our hiring process.

• Lead Recruiting capacity modeling and hiring forecasting for all of Stripe
• Influence interviewer demand analyses and forecasts
• Play a key role in Recruiting-wide, team-level, and individual goal setting processes
• Identify efficiency opportunities, set targets, and execute interventions to drive improvements in Stripe’s hiring process
• Work with Recruiting management to operationalize headcount release and hiring delivery
• Co-develop reports and dashboards for tracking progress relative to headcount plan
• Contribute to Recruiting’s multi-year technology roadmap
• Become a trusted collaborator to partner teams in Finance, People Analytics, and Systems
• Work closely with and as an extension of Stripe’s Global Recruiting Leadership team

Responsibilities

• Be users first – ensure that our suite of recruiter enablement tools, processes and programs elevate ambitions and drive recruiter productivity and satisfaction.
• Lead a multi-functional team of recruiting operations professionals including program managers, recruiting coordinators, fostering an environment of collaboration, innovation, and high performance.
• Oversee recruiter capacity planning to ensure optimal resource allocation and effective alignment of recruiter supply to business demand across the organization.
• Working with Finance, People Partners and Strategy & Ops, help us systematize and scale headcount management, providing accurate forecasts and views on headcount and location planning.
• Define and implement processes and tools to support the end-to-end recruiting system, resulting in optimized operations, improved candidate experience, data integrity, automation, and scalability of the Recruiting organization.
• Partner closely with recruiting analytics to ensure accurate reporting in hiring progress and lean on data to advise leadership on trustworthy forecasting.
• Set the pace and energy to design and execute an ambitious recruiting operations roadmap including candidate experience, tooling, capacity planning, data and analytics– you’ll refine processes and systems and implement efficient hiring practices.
• Scale quality interviewing and selection - ensuring that we deliver foundational interview training to thousands of Stripe interviewers, establishing best practices related to interview preparation, candidate experience, written feedback and legal considerations.
• Working with our People Research team, you will continue to drive structured interviewing frameworks resulting in consistent, high quality signal gathering to underpin candidate evaluation and continuously improve our quality of hires. 
• You will be responsible for defining and tracking metrics and implementing new ways of measuring effectiveness to ensure the strategy we set is measurable and exceeds standards.
• Serve as a strategic talent advisor across Stripe and have an anticipatory lens for upcoming initiatives that match the ambition of an expanding organization.
• Build and drive cross-functional partnerships with Compensation, HR, Finance, Strategy and Operations and others.
• Partner with other recruiting leaders across Stripe and be deeply engaged as a member of the Global Recruiting Leadership team.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 15+ years of experience in operations, process optimization and data/analytics.
• 8+ years working in recruiting operations, ideally within the Tech sector with people leadership responsibilities.
• A quantitative and analytical thinker with experience and deep understanding in metrics, tooling and process improvement.
• Demonstrable understanding of talent acquisition strategies, latest technology and efficiency drivers.
• Experience with applicant tracking and candidate CRM systems; familiarity with Workday is a plus.
• Excellent analytical skills and ability to extract and utilize data to drive decisions.
• Strong organizational and project management skills, with a focus on process optimization.
• Exceptional leadership and communication skills, with the ability to foster collaboration across teams.
• You have a proven track record of partnering with and influencing senior leaders through insights and data.  
• A strategic thinker whose decisions are informed by data, experience, and Stripe’s operating principles. 
• An exothermic leader with strong ability to connect and effectively communicate, set context and clarity with people of all levels; exceptional written, verbal and presentation skills.

Preferred qualifications

• You enjoy working collaboratively across People, Finance, and Systems teams to create scalable solutions.
• You’ve had deep exposure to enterprise workforce planning.
• You’ve implemented technology or operating model changes to improve efficiency.
• You have a bias towards action and an ability to iterate towards an end state.
• You enjoy building for scale and experimentation.
• You can bring structure to ambiguity and drive predictable, repeatable outcomes.
• You elevate ambitions and set an example of the standard of your team's work and push others towards greater achievement.
• You influence the medium to long term plans and direction of adjacent teams and functions.
• You're able to navigate and take responsibility for complex team and cross-functional dynamics