Specialist, Knowledge Management & Training

Who Are We❓

Step into the world of Mrsool—where convenience meets innovation! As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple's App Store and Google's Play Store.

What sets Mrsool apart is its commitment to providing an unmatched "order anything from anywhere" experience. Using Generative AI, we analyze customer instructions in real-time and search across 100,000+ restaurants and stores to find exactly what they need. Our cutting-edge technology, combined with a vast fleet of dedicated on-demand couriers, ensures fast and reliable delivery—no matter how far or remote the location may be.

But don’t just take our word for it—Mrsool is consistently rated among the highest of all major delivery platforms, earning top reviews on both the Apple App Store and Google Play Store. Our commitment to a flawless, personalized experience has earned the trust of millions across the region, making Mrsool the go-to delivery app for a generation that demands both convenience and excellence.

Whether it's a late-night craving, a forgotten item, or a special gift for a loved one, Mrsool is here to deliver, quite literally. We take pride in the convenience we offer, empowering you to get what you need when you need it, all at the tap of a button.

The Job in a Nutshell💡

We are looking for a Specialist, Knowledge Management & Training to join our team. In this role, you will play a vital role in driving learning excellence by leading training and knowledge management initiatives end to end. You will collaborate closely with cross-functional teams and stakeholders to develop and implement effective training programs and knowledge-sharing strategies.

What You Will Do💡

• Design, develop, and implement knowledge management frameworks to enhance organizational learning.
• Lead the creation and execution of training programs, ensuring they align with business needs and employee development goals.
• Collaborate with subject matter experts to curate, organize, and update training materials and knowledge repositories.
• Drive engagement in learning initiatives through innovative and interactive methodologies.
• Monitor and evaluate the effectiveness of training programs and knowledge-sharing strategies, recommending improvements as needed.
• Ensure seamless communication and knowledge transfer across teams, fostering a culture of continuous learning and improvement.

Requirements

What Are We Looking For❓

• Proven experience in knowledge management, training, or a related field.

• Strong ability to design and deliver engaging training programs.
• Excellent collaboration and communication skills to work effectively with various stakeholders.
• Experience with knowledge-sharing tools, learning management systems (LMS), and training platforms is a plus.
• Strong analytical skills to assess training effectiveness and optimize learning initiatives.

Benefits

What We Offer You❗

• Inclusive and Diverse Environment: We foster an inclusive and diverse workplace that values innovation and provides flexibility. Whether you prefer remote, in-office, or hybrid work arrangements, we accommodate your needs - provided this setup aligns with business needs. 
• Competitive Compensation: Our compensation packages are competitive and include potential share options for certain roles. 
• Personal Growth and Development: We are committed to your professional development, offering regular training and an annual learning stipend to help you advance your career in a fast-paced, dynamic environment.
• Autonomy and Mentorship: You’ll enjoy a degree of autonomy in your role, supported by mentorship and ambitious goals that drive both your personal success and the company's growth.