Collections Specialist

At Otelier, we put data and efficiency at the heart of hotel operations so hoteliers can return to hospitality. As the hospitality software behind every great host, we provide the tools to automate back-office tasks, streamline budgeting and forecasting, and offer crystal-clear insights into property or portfolio performance. Embrace the opportunity to be part of a transformative journey with Otelier, where we harness data to optimize operations, facilitate decision-making, and automate the mundane. This is not just a career—it's a chance to shape the future of hospitality, making data work for the industry, not the other way around.  

We are seeking a proactive and results-driven Collections Specialist to join our finance team. This role will primarily focus on managing collections efforts to ensure timely payment of outstanding invoices, reducing aged receivables, and maintaining positive customer relationships. While the primary responsibility is collections, there is potential for broader Accounts Receivable work, including invoicing, reconciliations, and process improvements.  

Responsibilities  

• Proactively follow up on outstanding invoices via phone, email, and other communication channels. 
• Collaborate with customers to resolve payment delays, disputes, and discrepancies in a timely manner. 
• Build and maintain strong customer relationships to facilitate payment arrangements and ensure compliance. 
• Identify high-risk accounts and escalate collection issues as necessary. 
• Track and reconcile customer payments to the accounts receivable ledger. 
• Prepare and maintain accounts receivable aging reports for management review. 
• Support audits by providing accurate records and documentation as needed. 
• Identify opportunities to streamline collections and AR processes, implementing best practices. 
• Document the collections and AR processes and assist the Controller in ad-hoc reporting. 
• Collaborate with cross-functional teams to improve billing and collection workflows. 

• Bachelor’s degree in Accounting, Finance, Business Administration or equivalent professional experience. 
• 2+ years of experience in accounts receivable or a similar finance role. 
• Knowledge of GAAP and general accounting principles. 
• Experience in Salesforce, NetSuite (Billing360), and Microsoft Office Suite  

What We Offer (US Benefits)  

• A global workforce with flexible hybrid and WFH options.  
• 401k Plan (Traditional & Roth) with company match.  
• Flexible PTO policy to refresh & recharge.  
• Comprehensive Medical, Dental & Vision plans for you and your dependents.   
• Paid parental leave when expanding your family.  
• Additional company paid benefits, such as LTD, STD, and life insurance to give you peace of mind for life’s unexpected moments.  

This position offers a base compensation range of $50,000 to $70,000. This range represents the potential compensation for this role, with actual pay varying based on factors such as the location, skills, experience, and qualifications. Compensation may vary from the stated range. This information is provided to applicants in accordance with state and local laws.