AI Decisioning Technical Architect

About Hightouch

Hightouch’s mission is to empower everyone to take action on their data.  We’ve pioneered the Composable Customer Data Platform (CDP), which helps companies use their own data warehouse to collect, prepare, and activate customer data for marketing personalization and business operations. Traditionally, acting on data has required engineering time and bandwidth, and left most business users stuck with charts and reports that are unable to take automated action on their data. With Hightouch, every business user, without writing any code, can activate data to streamline critical processes, improve marketing performance, and scale operations.

Our team operates with a focus on making a meaningful impact for our customers. We believe in approaching challenges with a first-principles thinking mindset, moving quickly and embracing our value of efficient execution, and treating each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals.

Hundreds of companies use Hightouch, including PetSmart, Warner Music Group, Spotify, Ramp, Retool, NBA, Plaid, and L’Oreal. We’re based in San Francisco and are remote-friendly. Hightouch is backed by leading investors such as Amplify Partners, ICONIQ Growth, Bain Capital Ventures, Y-Combinator, and Afore Capital.

About The Role

Are you skilled at breaking down complex technical concepts while also having the creative intuition to recommend high-value marketing campaigns? Hightouch is looking for our very first Technical Architect who will be in charge of helping customers successfully deploy new AI Decisioning marketing campaigns while helping them understand the impact it drives for their business.

A day in the life of an AI Decisioning Technical Architect will look like:

• Working with some of the largest companies in the world in a client-facing role
• Scoping out use cases and selling the value of AI Decisioning in front of customer/prospective marketing, data, and data science teams
• Helping customer marketing teams set up creatives, campaigns, and outcomes within their marketing automation platform and Hightouch’s AI Decisioning product
• Helping identify where feature data is located, working with data teams as necessary or helping marketing team work with their data team
• Helping solution outcome data to be in a clean and usable state
• Helping guide customer to proper test set up
• Owning the continuous feedback cycle with the customer and keeping them up to date on campaign progress
• Presenting insights and milestones of AI Decisioning to the customer

What We're Looking For

• 5-10 years of experience deploying or consulting on lifecycle or growth marketing campaigns
• Enterprise selling experience
• Strong discovery and interpersonal skills
• Intellectual curiosity, high ambition and humility
• Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy

Bonus If You Have

• Experience with Customer Data Platforms
• Experience selling Martech and/or Data Solutions

We are looking for talented, intellectually curious, and motivated individuals who are interested in tackling the problems above. We focus on impact and potential for growth more than years of experience. The salary range for this position is $170,000-$220,000 (80/20 split variable) USD per year.