Documentation Specialist I

About Our Company

Advanced Diabetes Supply® was founded on the bold principle of creating a knowledgeable, reliable, and demonstrably superior diabetes supply company. Our approach, coupled with a commitment to service and innovation, has catapulted Advanced Diabetes Supply® to a national leader in the industry. Creating high-performance, adaptive teams requires a relentless commitment to hiring the best. We strive to maintain a casual, fun environment whenever possible, but we don’t just play around. We work hard every day to provide a positive work culture and respectful atmosphere. The standards we set for ourselves are high, and we love to be challenged! If you enjoy working in a collaborative environment and have a passion for excellence and a bias for action, we may be just what you’ve been looking for.

Interested in learning more about our company and its culture? Visit us at www.northcoastmed.com

About the Position

Schedule: 8:00 AM to 4:30 PM PT, Monday to Friday

Location: Remote

Position Summary

The Documentation Specialist is responsible for pursuing, receiving, processing, validating & verifying physicians orders for current patients. The Documentation Specialist will work within the scope of responsibilities as dictated below with guidance and support from our Customer Care leadership team.

Essential Functions

• Pursues, receives, reviews, and inputs Medical Record documents in data systems.
• Reviews discrepancies in records received, requests clarification or advises supervisor of issues related to data/documents.
• Performs data verification process in accordance to with company procedures before scanning/approving document in patient’s file.
• Contacts doctors' offices to verify and obtain accurate patient information in order to service patients.
• Ensures accurate update & entry of changes are recorded as requested by physicians and/or patients.
• Provides doctors' office personnel & internal personnel with accurate, timely, and satisfactory solutions to potential & arising complaints or concerns pertaining to physician ordered prescription(s).
• Develops and maintains knowledge of all products and services offered by the company.
• Maintains proper phone skills and quality of calls.
• Complies with HIPAA rules, appropriately safeguarding PHI or other private & confidential information.
• Maintains accurate and detailed notes in the company system.
• Adapts quickly to frequent process changes and improvements.
• Is reliable, engaged, and provides feedback as to improve processes and policies.
• Attends all department, team, and company meetings as required.
• Appropriately routes incoming calls when necessary.
• Meets patient service quality standards.
• Embraces and exemplifies ADS core values:
• We grow together
• We care
• We obsess over the customer experience
• We commit
• We WOW!

Other Responsibilities

• May perform any additional responsibilities or special projects as required.
• Duties and responsibilities may be subject to change based upon the needs of the department.

• High School diploma or equivalent
• Demonstrated success in meeting goals and objectives
• Proficiency in basic math and business calculations
• Working knowledge of computer/data entry with the ability to learn new systems
• Basic level of MS Office proficiency
• Basic knowledge of medical terminology
• Experience with data entry or other related filing/clerical work

Expected Competencies

• Friendly, professional, and effective communications skills; able to calmly present solutions in challenging situations
• Effective interpersonal skills
• Clear diction and knowledge of the English language, both written and verbal
• Service-orientation and aptitude to resolve customer concerns
• Self-directed accountability and reliability
• Cultural competence
• Detail oriented, highly organized; able to work at a fast, productive pace

Physical Demands

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.

While performing the responsibilities of the job, the employee is required to remain in a stationary position most of the time (stand or sit). While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is frequently required to stand, walk and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Other Requirements

• Candidates must successfully pass a background check.
• Candidates must be able to provide proof of eligibility to work in the United States without support; sponsorship is not available.

Equal Opportunity Statement 

Advanced Diabetes Supply provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

Compensation Package 

Pay ranges may vary depending on location. The general annual pay range for this position is $17 - $20 per hour. Actual compensation depends on education, experience, and relevant skills.  

Benefits for full-time employees include:

• Health, Dental, and Vision options
• FSA and HSA plan with Employer Contribution
• Employer paid EAP
• 401k with 4% Company Match
• Discretionary Profit-Sharing Plan
• Paid Time Off (PTO) Including 8 Paid Holidays and a Birthday Holiday
• In-house Training Programs
• A fun culture in a fast-growing organization!