Compliance Operations Program Manager

We are seeking an experienced Compliance Program Manager to oversee the execution of high-priority regulatory compliance Programs within the company’s KYC CDD and EDD functions. This role involves leading strategic, multi-regional Programs to ensure compliance with global AML regulatory bodies. The Program Manager will ensure the integration of regulatory requirements into policies, overseeing their documentation and practical implementation across the business. Additionally, the role will focus on 1) launching new KYC programs into new products 2) driving automation and process efficiencies and 3) resolve internal audit findings and ensure all operational processes related to KYC are aligned with compliance standards.

What you’ll be doing (ie. job duties): 

• Lead cross-functional teams to deliver large-scale, global projects ensuring that all KYC Program objectives are met on time and within scope.
• Be the ‘voice of our customer’ in the room, to build AML controls to stop bad actors whilst ensuring all other customers are provided a great and frustration free experience.
• Work across Technology, Operations, Compliance and Product teams to continually refine and improve KYC processes, ensuring they remain compliant with regulatory requirements whilst ensuring a best in class customer experience.
• Ensure requirements for new KYC programs across new businesses or products are launched on time and satisfy compliance and business requirements.
• Develop and maintain a detailed Program plan, setting milestones, managing resources, and identifying key deliverables to ensure successful outcomes.
• Engage with key stakeholders (legal, risk, compliance, operations) to ensure ongoing communication and alignment of goals.
• Establish robust mechanisms and feedback loops to gather customer feedback on KYC processes, to improve upstream Compliance and Product controls.
• Lead regular meetings across stakeholder teams to provide updates on the KYC Program’s progress and address key regulatory risks or customer feedback concerns.
• Lead the development of dashboards and KPIs to monitor the success of the compliance Program and track adherence to global regulatory requirements.
• Utilize an in-depth understanding of metrics, reporting, capacity planning and financials to make informed data-driven decisions.

What we look for in you (ie. job requirements): 

• Motivated by Coinbase’s mission 
• Minimum of 5 years of proven KYC/AML experience in financial services or technology organizations.
• Minimum of 5 years of program management experience across global and cross functional teams.
• Working knowledge of laws, regulations, and risk management practices for financial services. 
• Hands-on involvement in defining metrics that tie back to how we measure success. 
• Proficient in PowerPoint/Google Slides and Excel/Google Sheets. 
• A BA/BS degree in business, finance, and other related fields.

Nice to haves:

• Advanced degree in business, finance, and other related fields. 
•  Experience with and/or keen interest in cryptocurrency. 
• Experience working across multiple AML systems and programs simultaneously (e.g., experience in combinations of KYC, AML, and Sanctions). 
• Professional certifications (e.g. CRCM, CAMS, CIA, CISA, and CICA). 
• Deep understanding of Google apps, JIRA, Salesforce Service Cloud.

Job #: P67173