Professional Services Engineer

Professional Services Engineer

The senior professional services engineer will provide professional services support for our clients. This role will help design, implement, and transition to support project-based initiatives for clients, including existing infrastructure and deployment of new technology for Azure, and Microsoft365 environments, as well as Veeam, Windows Server, Active Directory, Exchange, virtualization, and storage environments. This role will have a focus on cloud technologies.  

RESPONSIBILITIES

• Best practice implementation, deployment, and upgrade of client’s cloud and infrastructure environment
• Interact with clients and lead discussions to identify project issues, troubleshoot expediently, and follow up on issues via e-mail, ticketing system, and phone calls. Communicate technical issues and solutions with customers
• Experience with multiple simultaneous complex projects with minimal supervision or guidance, and report project status on a weekly basis. 
• Install, configure, and administer Azure, O365, and Veeam, and other cloud-based systems to improve client’s infrastructure
• Configuration and tuning of cloud-based tools, managing cost, security, and compliance configuration for the client’s environments
• Create updated documentation for each client’s environment
• Experience working with cloud networking (virtual networks, peering, site-to-site, VPN) and cloud end user technologies (Azure Windows Virtual Desktop, Intune, and Autopilot)

· Bachelor of Science in a technical field preferred
· Certifications in infrastructure technologies (Azure, AWS, Microsoft, etc.) preferred
· 8 years of previous experience in a similar role
· Excellent organizational, verbal, and written communication skills
· Experience with other public cloud environments, like Azure, AWS, and virtualization technologies is a plus

We are seeking highly motivated individuals who meet the following criteria:
• Excellent organizational, verbal, and written communication skills
• A passion for technology, problem-solving, and customer service
• Strong ability to efficiently manage multiple tasks
• Contribute in a fast-paced, team-oriented environment.
• Possess strong problem solving and analytical skills
• Exhibit excellent leadership, communication, and collaboration skills.
• Upbeat, friendly, motivated and ready to help our team and clients.

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Venesco, LLC, is an equal opportunity and affirmative action employer. Venesco is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, ethnicity, religious affiliation, gender, gender identity or expression, sexual orientation, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.