Job description

About Us

G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.

Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.

With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.

Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.

If all that sounds like your kind of thing, well, we can’t wait for you to join us.

Job Description

About the Role:

Known internally as a Global Connection Officer (GCO) this role is a sales catalyst, relationship developer, service zealot, organizational wizard, traveller, trainer, problem solver, and company culture enthusiast all rolled into one!

Your mission as a GCO if you choose it, is to connect with our travellers and agency partners; recommending and selling them the right trips based on their unique needs.

Mission:

Reach monthly sales targets while driving exceptional customer service KPIs
Work with both speed and efficiency while consistently displaying compassion and care in every interaction
Handle any booking issues calmly and with empathy
Differentiate your service to provide a uniquely G experience for our travellers

How your Mission is Achieved:

Connect with our prospective travellers both over the phone and via email
Ask the right questions to ascertain the needs of each unique traveller
Recommend and sell the right trip for the traveller based on their needs including any extra services that may enhance their experience.
Ensure the use of correct booking processes and procedures to minimize risk and reduce error rates
Act at all times with the purpose of providing a life changing experience
Be an integral part of G Adventures amazing company culture and live by the G Adventures Core values.
Make meaningful connections with both the global team, but also your travellers.
You will be given a 2 week full time remote training programme, facilitated and supported by a dedicated team member to set you up for success in the role
Permanent, full time remote support from a European Team, with colleagues based in Germany and the UK.

Must Have:

German speaker
Minimum 1 years customer service experience, ideally Travel Agency or Call Centre based
A love of sales and travel
Experience using a GDS system, preferable but not necessary
Extensive geographical knowledge & travel experience
Superior selling skills & exceptional customer service skills are required
Excellent verbal & written communication skills
Problem solving/complaint resolution skills
Available to work rotational Saturday shifts, currently 1 per month
Understanding of, and identification with, G Adventures’ Core Values
Flexible and energetic, with the ability to work independently as well as in a team environment
Ability to navigate and use a variety of com