Job description

Job Summary

This position is the primary point of contact for customers. The CSR has a key role in helping customers have a positive experience; and helping the customer resolve any immediate needs that might impact the ability to fuel using their Fleet account.

Job Responsibilities

Handling inbound (80+) and outbound calls in a professional manner
Utilize multiple applications provided by FleetCor in order to assist customers efficiently and in a timely manner.
Demonstrate effective oral and written communications with customers, department personnel and management
Proficient in being able to cross sell additional products and services
Transfer calls to appropriate department or staff
Process check by phone requests
Provide customers with accurate account information in a fast pace environment
Fee negotiation
Good interpersonal skills and team work awareness
Multi-tasking, listening, inputting data, probing, providing solutions, navigating through various screens while applying basic customer satisfaction techniques

Qualifications

3+ years of high call volume experience
Analytical and general math skills are required
Must be organized, able to communicate effectively and comfortably on the phone with customers
Fuel and credit card industry experience a plus
Microsoft Word and Excel experience is required
Have the ability to work independently
Need to be focused, detail-oriented, self-motivated

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